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A-Z services

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A Healthier Place to Learn

Promotes the health and well-being of the CET and University community through research and planned programs. For more information, please visit the University website.

Accepting your University offer

For information on how to accept your unconditional offer to University and enrol, please read this guide.

Access Card Account

Offers 15% discounts on-campus for food and other uni essentials, as well as discounts off-campus with participating retailers. Additionally, students gain access to join uni clubs, societies and events. For more information, please visit the University of Sydney Union website.

Accommodation services

Offers information and guidance on living options for student residences, both on and off campus including homestay accommodation options. For more information, please visit the University website.


CET monitors daily attendance of all English students to ensure that all students meet the attendance requirements of Standard 8 of the Education Services for Overseas Students (ESOS) Act, National Code 2018. Please review the CET Student Attendance and Suspension Process, which outlines the attendance requirements.

Please also view our course attendance diagram below for a summary of the attendance requirements.

attendance policy

If we report you to the Department of Home Affairs, you will need to see an Immigration Officer, within 28 days of the date we inform DHA, to make any submissions about your circumstances. Take photo identification with you.

CET Counselling & Wellbeing Support

CET Counsellors assist English students in building the skills and resilience to manage any issue, problem or concern that may be affecting studies. The free and confidential service aims to help students adjust to academic and Australian culture.

Our experienced staff and English teachers are available at CET to provide you with variety of advice and support. We have educational advice about options for further studies - universities, business colleges, technical colleges.

If you are having problems we have a step by step guide to assist you resolve any issues.

Student counsellors

Simon Messner, Student Counsellor

Simon and Nadezhda are our counsellors. They are here to assist students with any problems that they may have whilst they are studying at CET.

Phone: 02 9036 7937


In the event the CET counsellors are unavailable, you are welcome to contact the Student Representative Council (SRC) for assistance.

SRC can assist you with the following:

  • Casework assistance for problems with accommodation and employment. This generally involves assisting you to access external complaint mechanisms and supporting you throughout the complaint process. Please note that the SRC cannot assist you to find jobs or accommodation.
  • Legal advice on matters including, but not limited to immigration, fines, traffic accidents, criminal charges, disputes with telcos, debts etc.
  • Emergency loans are available. You will need to provide photo ID and proof you are enrolled at CET to obtain a loan. Loans must be repaid within 1 month.

Below are some further links which you may find useful:

Student support film from DEEWR

The Australian Government, Department of Education, Employment and Workplace Relations (DEEWR) has funded the development of a series of quirky animations depicting students learning about their Education Services for Overseas Students (ESOS) rights and responsibilities.

The film may be viewed here.

CET Leaders Network

Provides a select group of English students the opportunity to make significant contributions to the CET community and international student community, and become eligible for scholarships and awards. For more information, please visit the CET Facebook.

CET Orientation Welcome

Orientation welcomes new English students to CET and the University of Sydney and provides advice to help students thrive and succeed in personal and academic endeavors. For more information, please visit the CET Facebook.

CET Star Alumni

This elite alumni body supports an alumni program which connects and empowers current CET students to the University and the International Student community. For more information, please visit the CET Facebook.

CET Student & Client Support Centre (reception)

The student and client support centre provides answers to general enquiries regarding courses, centre activities, University locations and engagement activities. For more information, please contact CET.

CET Student Engagement Council (SEC)

Offers a program of highly interactive and communicative workshops to support and enhance the student experience while studying English at CET. SEC is a great way to use English, meet new people and have fun.

The weekly workshops offer students the chance to engage with students beyond classes, develop communication and leadership skills, deepn cross-cultural understanding and make new friends. Some of the topics include Intercultural Communication, Listening & Note-Taking Skills, Badminton Challenge and Job Seeking Tips, among others. For more information, please visit the CET Facebook.

Change of Provider Requests

Please see the CET Student Request for Change of Provider Guidelines 2020 for information regarding changing to another education provider.


If you have a question, issue, problem or request, please:

  • Talk to one of your class teachers first if it relates to your course, progress, absence, or class work
    • message the teacher directly in Canvas to ask when you can talk (online or on campus) to him or her about it
  • Contact one of the CET Counsellors if it relates to your mental health, well-being, or if you require advice about non-class issues such as accommodation, legal issues, other options for degree entry, employment, etc

If you have a complaint, please contact the relevant CET Manager by email, including your name and CET Student ID number:

If the CET Manager is unable to resolve the complaint and you would then like to lodge a formal complaint to the University, please send an email to that includes:

  • Your full name (given name, family name)
  • Your CET student ID (please indicate that you are a CET student)
  • The class you are in (e.g. DEC15 or GAS)
  • Your University Unikey
  • Details of your complaint

Student Affairs will contact CET to advise us of the complaint. We will try to arrange local resolution with you if a CET Manager has not already attempted this. CET will respond formally to your complaint.

After this, if you believe that your complaint has not been resolved, you can contact the NSW Government Ombudsman: - 02 9286 1000.

If the NSW Ombudsman cannot resolve your complaint, finally you can contact Department of Education and Training: -1300 566 046.

Please note:

  • Meetings with CET staff including teachers, managers and counsellors to discuss your complaint may be online.
  • At any time during the complaint and appeal process, you can be represented by a nominee (e.g. a relative another student, a friend, an education agent) of your choice.
  • You can also have a support person present at meetings, such as a friend, who does not necessarily act as a representative.
  • If you are under 18 years of age, the person responsible for your welfare (e.g. a relative or guardian) must attend any Complaints & Appeals meetings with CET staff.

Course Progress

Please review the CET Course Progress Guidelines for information on the steps taken if you do not meet the progression requirements of your CET English course. You may bring a friend or support person to any meeting you have at CET.

Emergencies and Personal Safety

Campus Security is available 24 hours a day to assist with handling any safety concerns (9351 3333) and all campus security officers are certified to perform first aid. Emergency Services are also available 24 hours a day on 000. For more information, please visit the University website.

Fair Work Ombudsmen Quizzes

Take the FWO quizzes to earn up to a possible 11 points! Learn more about Australia’s workplace laws and how you can get more information and help if you need it. Good Luck!

Please use the links below to access the quizzes:

Food, Shops & Bars

Wentworth and Manning House are just a few buildings which host eating and shopping outlets including cafes, bars, bookstores, chemists, banks and electronic merchandise. For more information, please visit the University website.

Getting to Campus

Our main Sydney campus is well served by public transport and can be accessed by train and buses. The University provides a free campus bus in the evenings and runs about every 15-20 minutes. For more information, please visit the University website.

Health Services

Provides convenient healthcare facilities on campus with experienced general practitioners and emergency medial care. These services include a dental office, medical centre, physiotherapy and chiropractor. Direct billing is available for International Students covered by Allianz Overseas Student Health Cover. For more information, please visit the University website.

Information and Communications Technology (ICT)

ICT provides support services for students when accessing wifi, UniKeys, email, desktop, audio visual devices and learning media production. For more information, please visit the University website.

Learning Centre

Provides resources for students to help build and extend the skills needed for study and research at university. For more information, please visit the University website.


The University libraries offer access to the uni catalogue, online tutorials and quiet spaces for individual study or group work in nine locations. For more information, please visit the Library website.

Maps & Locations

Provides information on where to find buildings, rooms, lecture theatres and other amenities for all 9 campuses. For more information, please visit the University website.

Minimum Entry Age

Students should be at least 18 years old. Applications from students aged less than 18 years old will be considered if guardianship arrangements are in place. Australian Government conditions apply. CET adheres to the University of Sydney Under 18 International Students Policy 2016.

CET requires the signatures of the student, parents or legal guardians AND welfare/accommodation providers on the relevant service agreements, before we can confirm the student and issue the CAAW (Confirmation of Appropriate Accommodation & Welfare) letter for visa purposes.

Overseas Student Health Cover (OSHC)

If you are intending to study under a student visa, you will need Overseas Student Health Cover (OSHC). CET can arrange OSHC for you with Allianz as part of the application process. Simply indicate the type of insurance required (single/dual/family) on step 2 of the application form. You may also arrange your own cover from any of the government approved providers below:

For more information, please review the University of Sydney's Overseas Student Health Cover page.

Redfern Legal Centre

Offers free, confidential legal advice to international students living in New South Wales. For more information, please visit the Redfern Legal Centre.

Services Quiz

Click here to earn points and prove how much you know about Sydney and the University of Sydney.

Student Information Form

This form is a requirement of Australian law which indicates that English students must keep CET informed for their current contact details. All CET students are required to complete this form their first week at CET. Please access the form here.

Student Misconduct

Student conduct expectations and the process for alleged breach of conduct are outlined in the CET Student Discipline Provisions.

Student Representative Council (SRC)

The Students’ Representative Council (SRC) is the representative body for undergraduate students offering free Caseworker Help for dealing with academic appeals; rental tenancy issues; harassment, discrimination and employment issues. For more information, please visit the SRC website.

Student Welcome Services

An online pre-arrival course providing students with fundamental information to successfully adjust to life in Australia. An invitation will be emailed to enrolled CET students to complete the course prior to arrival in Sydney. Please review the course here.

Sydney Uni Sport & Fitness

Provides access to 45 sport and recreation clubs, fitness programs, top-level sporting facilities and social events. Membership fees apply. For more information, please visit the Sydney Uni Sport & Fitness website.

Sydney University Postgraduate Representative Association (SUPRA)

SUPRA is the postgraduate student representative association providing advocacy for academic and general welfare for the postgraduate community. For more information, please visit the SUPRA website.

Terms and conditions

Please familiarise yourself with the CET terms and conditions.

The University of Sydney Union (USU)

The USU offers a range of social clubs, various societies and events which reflect the diverse student population. Currently the USU has more than 200 groups on campus. For more information, please visit the USU website.


In order to provide the best service for our English students, CET operates classes on three shifts per day with the reception desk open for all of the class shifts. Additionally, CET provides 24/7 CCTV monitoring and evening onsite security officer.

Current timetable

Please see reception for the current timetable.

Our class times

Shift Monday-Thursday Friday
Shift 1 - AM
08.00 - 12.05 08.00 - 11.55
Shift 2 - PM
12.10 - 16.15 12.00 - 15.55
Shift 3 - Evening
16.20 - 20.25 14.05 - 18.00

Other times

  • Reception is open from 07.30 - 17.30
  • Cleaner is onsite from 10.00 - 18.00


  • Security
  • CCTV Monitoring 24/7
  • Onsite Security Officer

Transition to University

An end-of-course event for CET English students which introduces the academic expectations required in various areas of study following their English course and welcomes them into The University of Sydney community. For more information, please review the details here.

Transport NSW

Provides information on using trains, buses, ferries and light rail, while also assisting with trip planning and ticketing. For more information, please visit Transport NSW.

Wireless internet

After you commence your CET English course, you will be provided with a UniKey (username) and password to access wireless internet. If you are enrolled in a DEC course, you will also use it to access your University email.

Most CET students are provided their UniKey and password during their first day of their course at a CET orientation. If you do not attend a CET orientation, then you may collect the information in person on the ground floor of the Carslaw Learning Hub after you have begun your course. You are required to bring your passport for identification.

Carslaw Learning Hub

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