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Unit of study_

Services Science Management and Engineering - INFO5991

Year - 2020

The service economy plays a dominant and growing role in economic growth and employment in most parts of the world. Increasingly, the improved productivity and competitive performance of firms and nations in services relies on innovative and effective design, engineering, and management of IT-centric services. This unit offers IT graduates and professionals an understanding of the role of IT-centric services in a social, economic and business context, as well as knowledge of the principles of their design, engineering and management in a service-oriented IT framework. Delivery of the unit is driven by a critical approach to the literature, live case studies presented by industry professionals and writing a Consultants' Report. Its learning outcomes are based on industry needs. Three modules address the range of topics in Services Science, Management and Engineering (SSME). 1. Service fundamentals context and strategy: the service economy and the nature of service systems; the role IT-centric services in a social, economic and business context; IT-centric services optimisation and innovation. 2. Designing and Engineering IT-centric services: service design; service oriented enterprise and IT architecture. 3. Sourcing, governing, and managing IT-centric services: outsourcing IT-centric services (including services in the cloud); IT-centric services governance and management (COBIT and ITIL; service level agreements. Critical analysis of articles and the persuasive use of evidence in writing are cornerstones of the unit. Students learn how to apply these skills in business consulting processes to a business case drawn from a recent consulting project at a large multinational organisation. The processes include:clarifying the client's situation and problems, researching evidence related to it, analysing the evidence, developing options for solving the problems, presenting recommendations persuasively to the client both orally and in a written Consultants' Report. These steps are scaffolded for the student, with formative assessment, and increasing levels of difficulty. Students need to be able to read, critically analyse, and report on an article or case study every three weeks. If you are not confident of your skills in these areas, you can enroll in the free courses provided by the University's Learning Centre in Academic Reading and Writing and Oral Communication Skills. Some of these courses are specifically designed for students with a non-English speaking background. Familiarity with using Library reference tools and the ability to locate scholarly resources in the Library's electronic databases is also necessary. See the Library's Research and information skills page for help with this

Lectures, Seminars

Refer to the assessment table in the unit outline.

Assumed knowledge
INFO5990. Students are expected to have a degree in computer science, engineering, information technology, information systems or business.


Faculty: Engineering

Semester 2

24 Aug 2020

Department/School: Computer Science
Study Mode: Normal (lecture/lab/tutorial) evening
Census Date: 28 Sep 2020
Unit of study level: Postgraduate
Credit points: 6.0
EFTSL: 0.125
Available for study abroad and exchange: Yes
Faculty/department permission required? No
More details
Unit of Study coordinator: Liu Na
HECS Band: 2
Courses that offer this unit

Non-award/non-degree study If you wish to undertake one or more units of study (subjects) for your own interest but not towards a degree, you may enrol in single units as a non-award student. Cross-institutional study If you are from another Australian tertiary institution you may be permitted to undertake cross-institutional study in one or more units of study at the University of Sydney.

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