The need to track and facilitate the sharing of the core knowledge resources in contemporary organisations is widely recognised. This course will provide a comprehensive introduction to the area of Knowledge Management (KM) from both technological and organisational perspectives. We will review and discuss a range of published papers, case studies, and other publications that deal with a range of important KM-related topics. One of the key knowledge management technologies, Business Intelligence Systems, will be covered in detail. It will also include hands-on work using the BI (Online Analytical Processing- OLAP) tool, COGNOS. Some of the main themes to be covered will include: KM- Conceptual Foundations; Taxonomies of organizational knowledge and KM mechanisms; Case/Field Studies of KM Initiatives; Data Warehousing and OLAP/Business Analytics; Data, text, and web mining; Social media,crowdsourcing, and KM; Big data and actionable knowledge.
Refer to the assessment table in the unit outline.
Good understanding of relational data model and database technologies as covered in ISYS2120 or COMP9220 or COMP5206 (or equivalent UoS from different institutions).
COMP5206 OR ISYS2160