Most businesses and institutions are now building online communities, from social media channels and help forums to marketplaces and research groups, in order to strategically engage their workers, audiences, consumers or publics. Community management is a critical aspect of communications, market intelligence, marketing and innovation. This unit investigates how those communities, and their offline counterparts, are scoped, fostered, facilitated, and governed to provide mutual benefit for host organisations and members. The unit will develop theoretical knowledge of community dynamics, deployment, ethics and governance approaches, and practical skills in data collection and social analytics; moderation, facilitation, and conflict management; automation and machine learning tools for managing human interaction. Students will assist in managing communities and create strategic plans for their development.
Intensive mode: 5x4hrs lecture + 5x3hrs online tutorial in week 1, and 1x2 lecture + 1x2 hr tutorial in week 6; Semester mode: 1x1hr lecture/week, 1x2hr tutorial/week
1x1800wd + social metrics Engagement evaluation (45%), 1x10 mins Community Feedback Presentation (10%), 1x1500wd Stakeholder engagement project (25%), 1x1200wd Community diagnostic report (20%)