Patients who are sick or experiencing significant pain often express intense negative emotions (anger, fear, despair, shame, guilt, frustration) which, if not managed skillfully by the clinician, can undermine clinicians’ best efforts to arrive at accurate diagnoses or deliver effective treatments.
Without the skills needed to respond to patient emotions, as well as our own emotional responses to difficult patient encounters, it is no wonder we find ourselves emotionally drained at the end of the day.
These skills can be learned through:
Clinicians are provided with individualized, timely, strengthsbased feedback on their actual encounters with patients. Coaching programs are tailored to the needs of the clinic or clinicians involved.
To register your interest, contact Dr Claire Ashton-James.
A group of 8-10 clinicians “meet” online for 5 webinars where they will learn evidence-based techniques for recognizing and responding to emotions, present case examples to the group, and engage in group-based problem solving
Tuesdays, weekly, 5:00-6:30pm AEST
||Introduction & Identifying patient emotions||August 27|
|2||Identifying own emotions||September 3|
|3||Responding to patient emotions: theory and practice||September 10|
|4||Responding to your own emotions: theory and practice||September 17|
|5||Final session and case reviews||September 24|
This one-day small-group skills workshop provides participants with practical, evidence-based tools for recognising and responding to negative emotions and provides a unique opportunity to practice these skills with a professional actor (simulated patient).
This event provides 6 hours of professional development. Participants will receive a certificate of attendance for these hours at the end of the event.
New date to be scheduled for late 2020. Please email firstname.lastname@example.org if you would like to be notified when registrations open ($275 incl GST).
The one-day "Dealing with Emotionally Challenging Patient Encounters" workshop aims to help clinicians to navigate emotionally challenging patient encounters by providing participants with practical tools for responding to patients negative emotions, and managing their own negative emotional responses to patients.
These "emotion-handling skills" are critical to patient perceptions of clinician empathy, competence, and trustworthiness, and play an important role in maintaining patient engagement in their assessment and treatment planning.
Emotion-handling skills are also crucial to clinicians' wellbeing, and help to protect clinicians from symptoms of burnout and hinder their ability to develop trust and rapport with patients.
|Date||New date to be scheduled for late 2020. Please email email@example.com if you would like to be notified when registrations open.|
Royal North Shore Hospital
Visitor parking map
$275 incl. GST
Registration includes morning tea, lunch and afternoon tea.
|Registration||Registrations currently closed.|
|9.30 - 10.00am||Session 1
|10.00 - 10.45am||Session 2
Identifying patient emotions and identifying own emotions
|10.45 - 11.00am||Morning tea|
|11.00 - 11.45am||Session 3
Responding to patient emotions: theory
|11.45 - 12.30pm||Session 4
Responding to patient emotions: practie
|12.30 - 1.00pm||Lunch|
|1.00 - 2.15pm||Session 5
Responding to your own emotions: theory and demonstration
|2.15 - 2.30pm||Afternoon tea|
|2.35 - 3.30pm||Session 6
Responding to our own emotions: practice
|3.35 - 4.00pm||Session 7
Review of goal progress and feedback/evaluation
*Subject to change
Dr Claire Ashton-James
Dr Ashton-James is an established researcher and experienced teacher/trainer in clinician communication and emotion-handling skills. Her workshops are interactive, participant-led, evidence-based, thought-provoking, and promise to challenge assumptions about what "good communication" looks like.