Dementia care in hospitals

hospital bed and environment

Care of Confused Hospitalised Older Persons (CHOPs) program

The Care of Confused Hospitalised Older Persons (CHOPs) program aims to improve the experiences and outcomes of older people, 30% of whom present at a hospital with confusion that is a common result of dementia and delirium.

CDPC collaborated with the Agency for Clinical Innovation (ACI), the primary agency in NSW for engaging clinicians in implementing new models of care, to produce the program that is housed on the CHOPs website,

The website has a suite of resources from managing challenging behaviours to dementia screening tools for clinicians, service providers and decision makers. It outlines the below seven key principles of care with resources for any hospital site to implement the CHOPs program (currently rolled out at 13 sites).

The program identifies seven key principles of care:

Watch this video, the first in the series, that provides an overview of the key principles.


All the resources and program information are housed in the CHOPs website.

bus stop in hospital

A bus stop recreated in a dementia ward

information pockets on wall

Information on patients conveniently placed

The Dementia and Delirium Volunteer program

The CHOPs project team also produced the Dementia and Delirium Volunteer program resource, a model supporting the management of patients with confusion (CHOPs Key Principle 4).

The Dementia and Delirium Volunteer program resource is based on a volunteer program implemented and evaluated at Bega Hospital in 2009 by Cath Bateman (Southern NSW LHD). The initial program was established in partnership with Barbra Williams (Alzheimer's NSW).


Implementation training website
Volunteer Program Information flyer

man standing at hospital bed
volunteer with patient