We conduct our individual counselling and psychological consultation sessions in line with New South Wales Health guidelines, which are subject to change. This means we may not always able to offer face-to-face counselling. Telecounselling appointments are always available by phone or through Zoom. To make an appointment with a CAPS counsellor, please complete the CAPS Booking Request Form or call CAPS reception on 8627 8433 from 9am to 5pm, Monday to Friday.
We have introduced a series of CAPS webinars, replacing in-person workshops.
We are unable to offer individual counselling if you are located outside Australia. Find out more about our support for offshore students and verified services in China.
Counselling and Psychological Services (CAPS) offer short-term therapy sessions with counsellors who provide evidence based treatment and resources tailored to meet your individual needs. Consultations typically last up to 50 minutes and you can attend weekly, fortnightly or at less frequent intervals depending on your needs. Students usually attend between 1 and 6 appointments.
If you require longer term support, a CAPS team member will assist you to find an external provider. Where appropriate, you may be linked with internal support services such as Inclusion and Disability Services, the University Health Services, Financial Assistance, Student Affairs, Career Centre or other relevant support services.
If you would like to speak to one of our counsellors, the first step is to fill in the CAPS booking request form or call to arrange an appointment. We conduct our individual counselling and psychological consultation sessions in line with New South Wales Health guidelines, which are subject to change. This means we may not always able to offer face-to-face counselling. Telecounselling appointments are always available by phone or through Zoom.
Before your first appointment you'll be asked to complete a confidential assessment form that will provide your counsellor with a starting point. We recommend you arrive 10 to 15 minutes early for your session to allow time to fill this in.
In your first session, you will talk to your counsellor about your concerns, they will assess your mental health needs and collaborate with you on the best way of moving forward. They may make recommendations or suggest you book further sessions.
We may advise you of other services if:
We can advise you about other specialist services within or external to the University.
Royal Prince Alfred Hospital (RPA) offers a confidential outreach clinic available to all current students who have experienced sexual assault. RPA counsellors experienced in supporting victims of sexual assault work closely with the University. Find out more about the clinic and other support available through our Safer Communities Office.
Please contact us at least 24 hours in advance if you need to cancel your appointment. If you don’t cancel within this timeframe, your appointment will count towards the six appointments that you’re able to access in a year.
CAPS team members are registered health practitioners and follow the codes of conduct of the Australian Health Practitioner’s Regulation Agency (AHPRA) or or the Australian Counselling Association.
Our counsellors will not discuss your personal information or attendance details with anyone outside of Counselling and Psychological Services (CAPS), unless you have given us your written permission. The only exceptions are when:
Counsellors are required to keep records of each counselling session for the purposes of monitoring treatment progression. Your counselling file is kept on a secure health case management system at CAPS, and is not connected to your University student file or to Medicare records. Only Psychiatric consultations have a Medicare item record. Only CAPS staff can access your file. We are required under the Health Records and Information Privacy Act 2002 (HRIPA) to keep this file for seven years after the last date of contact. Or, if you were under 18 at the last date of contact, the file must be kept until you are 25 years of age.