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Counselling and mental health support

Individual counselling

COVID-19 update: changes to student counselling arrangements

In line with the University’s steps to protect its students and staff, there will be some changes to how CAPS will offer student counselling services. We can support you with telecounselling appointments via phone or Zoom. To make an appointment with a CAPS counsellor, please call CAPS reception on 8627 8433 or complete the CAPS booking request form.

Our Mental Wellbeing Support Line (MWSL) will continue to offer 24/7

Unfortunately, we are unable to offer individual counselling if you are located outside Australia. You can find out more about your options on our Support for offshore students page.

Counselling and Psychological Services offer individual short-term therapy sessions with clinical psychologists (counsellors) who provide evidence based treatment and resources tailored to meet your individual needs. Consultations typically last up to 50 minutes and you can attend weekly, fortnightly or at less frequent intervals depending on your needs. Students usually attend between 1-6 appointments.

If you require longer term support, the counsellor will assist you to find an external provider. Where appropriate, the counsellor may also link you with internal support services such as Disability Services, the University Health Services, Financial Assistance, Student Affairs, Career Centre, the Learning Centre or other relevant student support services.

Getting started

If you would like to speak to one of our clinical psychologists (counsellors), the first step is to fill in the CAPS booking request form or call to arrange an appointment. In line with the University’s steps to protect its students and staff, we can support you with telecounselling appointments via phone or Zoom.

Before your appointment

Before your first appointment you'll be asked to complete a confidential assessment form that will provide your clinical psychologist with a starting point. We recommend you arrive 10-15 minutes early for your session to allow time to fill this in.

Initial assessment

In your first session, you will talk to your clinical psychologist (counsellor) about your concerns, they will assess your mental health needs and collaborate with you on the best way of moving forward. They may make recommendations or suggest you book further sessions.

Advice about other services

We may advise you of other services if:

  • you request help with finding a specialist after discussion and assessment
  • counselling is not the most suitable service for you
  • there are other forms of professional support that may meet your needs.

We can advise you about other specialist services within or external to the University.

Psychiatric appointment

Under certain circumstances, the clinical psychologist (counsellor) may discuss with you the option to have a review with a CAPS consultant psychiatrist.

Sexual assault service

The Sexual Assault Service is a sexual assault outreach clinic available to all current students who have experienced sexual assault. Find out more about the Sexual Assault Service and other support available.


Please contact us at least 24 hours in advance if you need to cancel your appointment. You can access up to six appointments per year, and any uncancelled appointments will count toward this total.

Confidentiality and Information Storage

Our clinical psychologists (counsellors) are registered health practitioners and follow the codes of conduct of the Australian Health Practitioner’s Regulation Agency (AHPRA).

Our counsellors will not discuss your personal information or attendance details with anyone outside of Counselling and Psychological Services (CAPS), unless you have given us your written permission. The only exceptions are when:

  • your counsellor judges that not to disclose information would result in clear danger to yourself or to others
  • reporting of information is required by the law
  • your file is subpoenaed by a court of law.

Counsellors are required to keep records of each counselling session for the purposes of monitoring treatment progression. Your counselling file is kept on a secure health case management system at CAPS, and is not connected to your University student file or to Medicare records. Only Psychiatric consultations have a Medicare item record. Only CAPS staff can access your file. We are required under the Health Records and Information Privacy Act 2002 (HRIPA) to keep this file for seven years after the last date of contact. Or, if you were under 18 at the last date of contact, the file must be kept until you are 25 years of age.

Counselling and Psychological Services (CAPS)

  • +61 2 8627 8433
    or +61 2 8627 8437
  • Level 5 Jane Foss Russell Building G02
Opening hours

9am to 5pm, Monday to Friday.

Last updated: 06 November 2020

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