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Student cards

Applying for a replacement card

COVID-19 update: replacement cards

If you have classes on campus this semester, you need to bring your student card with you to access buildings.

Unfortunately, due to COVID-19 and Government advice we will not be running face-to-face student card collections for most students until further notice. If you need to order a student card, you should apply for one as soon as you can as it could take a few weeks for your card to arrive. Read our information below on how you can apply and receive a replacement student card.

How to apply

If your card is lost, stolen or damaged, you will need to apply and pay for a replacement online. If you require a new student card due to a name change or your card becomes unreadable because of wear and tear, you are not required to pay for the replacement.

After applying for the card, you will need to submit a Request to post student card application form (pdf, 231KB) and send it with a copy of your proof of identity documents and a scanned copy of your current student card to student-card.collections@sydney.edu.au. We can then post your student card to a nominated Australian address.

If you have classes on-campus beginning in early August (during Semester 2 Early or the Intensive August session) and need your student card urgently, the Student Centre will give you the option to collect your card by appointment when they respond to your request.

Your card will be sent by regular post through Australia Post and you will not be eligible to collect your card at the Student Centre. You will receive a confirmation email when your student card has been sent in the mail. If you have not received your card within 10 business days after receiving the confirmation email, contact student‑card.collections@sydney.edu.au

If you lose your Concession Opal card, contact Opal Customer Care on 13 67 25 (13 OPAL) to report it immediately and order a replacement.

Your existing SydPay account will be linked to your new card when it’s issued, so you don’t need to transfer funds.

Temporary library cards

A temporary library card allows you to access library facilities in situations where your student card has been deactivated. You can apply for a temporary library card if you are:

  • a postgraduate student who has suspended
  • a student intending to do honours or study for a postgraduate degree
  • an HDR student under examination.

Find out more on the Library website

Student Centre

Limited service

As a precaution, we’re currently closed for in-person enquiries.

Find out more about our service

Phone

1800 SYD UNI (1800 793 864)
or +61 2 8627 1444

Opening hours: 9am to 5pm, Monday to Friday.

Online

Last updated: 31 July 2020

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