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Student cards

Applying for a replacement card

How to apply

Card is lost, stolen or damaged,

You will need to pay for a replacement card online.

You will then need to fill out the Student card form and select “I am a returning or continuing student and need a student card”. Make sure you include your receipt number in your application.

Name change, expired or unreadable card

If you require a new student card due to a name change, expiration of your old card requiring renewal or your card becomes unreadable because of wear and tear, you are not required to pay for the replacement and just need to complete our Student card form and select that you are a 'returning or continuing student and need a student card'. You'll need to attach supporting documents.

Receiving your replacement card

It can take 5-10 working days to issue your card. Make sure you provide correct supporting documents as otherwise, this will cause delays.

You can choose to receive your card by standard post to your nominated Australian mailing address or pick it up on campus. Receiving your card by post is easy and you can still expect to receive your card on time if you choose to collect your card by post.

If you choose for your card to be posted, we’ll send it through Australia Post and you will receive a confirmation email when your student card has been sent in the mail. If you have not received your card within 15 business days of receiving the confirmation email, contact us through our enquiry form.

If you choose to pick up your card in person, we’ll email you a link so that you can book a collection time. When you come to campus you’ll be required to follow our standard COVID safety precautions

Your existing SydPay account will be linked to your new card when it’s issued, so you don’t need to transfer funds.

If you lose your Concession Opal card, contact Opal Customer Care on 13 67 25 (13 OPAL) to report it immediately and order a replacement.

Temporary library cards

A temporary library card allows you to access library facilities in situations where your student card has been deactivated. You can apply for a temporary library card if you are:

  • a postgraduate student who has suspended your studies
  • a student intending to do honours or study for a postgraduate degree
  • an HDR student under examination.

Find out more on the Library website.

Student Centre



1800 SYD UNI (1800 793 864)
or +61 2 8627 1444 (outside Australia)

Find out more about how we can help

Last updated: 16 May 2022

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You should only use this form to send feedback about the content on this webpage – we will not respond to other enquiries made through this form. If you have an enquiry or need help with something else such as your enrolment, course etc you can contact the Student Centre.