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Student cards

Applying for a replacement card

How to apply

If you need a replacement student card you will need to complete the Student card form:

  1. Select 'I am a returning or continuing student and need a student card'.
  2. Select your reason for needing a replacement card.

Card is lost, stolen or damaged

You will need to pay for a replacement card online before you fill out the Student card form. You will then need to make sure you include your receipt number in your application.

Name change, expired or unreadable card

If you require a new student card due to a name change, expiration of your old card requiring renewal or your card becomes unreadable because of wear and tear, you are not required to pay for the replacement and just need to complete our Student card form. You'll need to attach the required supporting documents.

What supporting documents you'll need

Previous card expired
  • valid photo identification
  • photo or scan of your expired card
  • a new photo (optional)
Previous card lost or damaged
  • valid photo identification
  • a new photo (optional)
Started a new course
  • valid photo identification
  • a new photo (optional)
Change of name
  • valid photo identification
  • copy of your name change confirmation email
  • a new photo (optional)

Receiving your replacement card

It can take 5-10 working days to issue your card. Make sure you provide correct supporting documents as otherwise, this will cause delays.

You can choose to receive your card by standard post to your nominated Australian mailing address or pick it up on campus. Receiving your card by post is easy and you can still expect to receive your card on time if you choose to collect your card by post.

If you choose for your card to be posted, you'll need to pay for postage. You will receive a confirmation email when your student card has been sent in the mail. If you have not received your card within 15 business days of receiving the confirmation email, contact us through our enquiry form.

If you choose to pick up your card in person, we’ll email you a link so that you can book a collection time. When you come to campus you’ll be required to follow our standard COVID safety precautions.

Your existing SydPay account will be linked to your new card when it’s issued, so you don’t need to transfer funds.

If you lose your Concession Opal card, contact Opal Customer Care on 13 67 25 (13 OPAL) to report it immediately and order a replacement.

Temporary library cards

A temporary library card allows you to access library facilities in situations where your student card has been deactivated. You can apply for a temporary library card if you are:

  • a postgraduate student who has suspended your studies
  • a student intending to do honours or study for a postgraduate degree
  • an HDR student under examination.

Find out more on the Library website.

Student Centre

Online

Phone

1800 SYD UNI (1800 793 864)
or +61 2 8627 1444 (outside Australia)

Find out more about how we can help

Last updated: 21 October 2022

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