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Student cards

Applying for a replacement card

COVID-19 update: replacement cards

Due to the current COVID-19 situation, we have suspended our in-person services and all student cards will now be posted to your nominated Australian mailing address.

If you are undertaking study or research on campus you will need your student card to access buildings. It can take 5-10 working days to issue a card, however this may be subject to change due to COVID-19 restrictions. Ensure you provide all required supporting documents to avoid any delays with processing your application.

If you require a student card to verify your identify for an exam, we recommend you use alternative government-issued IDs.

How to apply

If your card is lost, stolen or damaged, you will need to pay for a replacement card online. If you require a new student card due to a name change, expiration of your old card requiring renewal or your card becomes unreadable because of wear and tear, you are not required to pay for the replacement and can move to the next step below.

You will need to submit a Student card application form (pdf, 209KB) and send it with a copy of your government-issued proof of identity documents (passport, Australian driver's licence or Australian proof of age card) and a scanned copy of your current student card to It can take 5-10 working days to issue a card. The failure to provide all required supporting documents will delay the processing of your card request.

We will post your student card to the Australian mailing address nominated in your form. Your card will be sent by regular post through Australia Post and you will receive a confirmation email when your student card has been sent in the mail. If you have not received your card within 15 business days of receiving the confirmation email, contact

Your existing SydPay account will be linked to your new card when it’s issued, so you don’t need to transfer funds.

If you lose your Concession Opal card, contact Opal Customer Care on 13 67 25 (13 OPAL) to report it immediately and order a replacement.

Temporary library cards

A temporary library card allows you to access library facilities in situations where your student card has been deactivated. You can apply for a temporary library card if you are:

  • a postgraduate student who has suspended
  • a student intending to do honours or study for a postgraduate degree
  • an HDR student under examination.

Find out more on the Library website.

Student Centre



1800 SYD UNI (1800 793 864)
or +61 2 8627 1444 (outside Australia)

Find out more about how we can help

Last updated: 17 September 2021

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You should only use this form to send feedback about the content on this webpage – we will not respond to other enquiries made through this form. If you have an enquiry or need help with something else such as your enrolment, course etc you can contact the Student Centre.