We are experiencing high volume of card enquiries, and there will be some delays issuing student cards. It currently takes 5 to 10 business days to issue a new student card or a replacement card. If you require a student card to verify your identify for an exam, we recommend you use alternative government-issued IDs.
If your card is lost, stolen or damaged, you will need to pay for a replacement card online. If you require a new student card due to a name change, expiration of your old card requiring renewal or your card becomes unreadable because of wear and tear, you are not required to pay for the replacement and can move to the next step below.
You will need to submit a Request to post student card application form (pdf, 300KB) and send it with a copy of your proof of identity documents and a scanned copy of your current student card to firstname.lastname@example.org. We will post your student card to a nominated Australian address or issue you with a booking link if you want to pick it up from the Student Centre.
If posted, your card will be sent by regular post through Australia Post and you will receive a confirmation email when your student card has been sent in the mail. If you have not received your card within 10 business days after receiving the confirmation email, contact email@example.com.
If you lose your Concession Opal card, contact Opal Customer Care on 13 67 25 (13 OPAL) to report it immediately and order a replacement.
Your existing SydPay account will be linked to your new card when it’s issued, so you don’t need to transfer funds.
A temporary library card allows you to access library facilities in situations where your student card has been deactivated. You can apply for a temporary library card if you are:
Find out more on the Library website.