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Unit of study_

DESN3002: Experience and Service Design

This unit extends on student’s existing knowledge of the design process to provide a deep understanding of how to design complex, situated experiences and services. The unit is structured around a design brief that focuses on digitally enhanced services and interactive environments. Students develop an understanding of the range of design practices covered by the terms service design and user experience design, and how these relate to other areas of design. They learn about the influence of the user’s context on a designed product, service or system, and how to explore this effectively through design development and visualisation strategies. With a balance of individual and group work, students have an opportunity to collaboratively apply experience and service design methods to a design project.

Code DESN3002
Academic unit Design Lab
Credit points 6

At the completion of this unit, you should be able to:

  • LO1. master design methods appropriate to the exploration of ill-defined problems
  • LO2. develop skills for facilitating communication with diverse teams
  • LO3. apply principles of experience and service design to a complex design project
  • LO4. document and communicate design activities in a professional manner
  • LO5. demonstrate an understanding of the scope of experience and service design