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Unit of study_
INFS3120: Process Design and Improvement
2027 unit information
Things that once took days now take minutes: approvals, refunds, bookings, payments. You probably never ask why. But someone did. They mapped out how the work was being done, found what was slow, wasteful, or unnecessary, and redesigned it entirely. That someone could be you. This unit takes you through the full lifecycle of business process management (BPM). You will learn how to identify, map, analyse, redesign, automate, and improve the way work gets done in organisations. You will use industry-standard BPM tools to simulate and automate real processes, and develop practical recommendations for improvement. And you will explore the human side of process change - how automation affects workforces, what responsible process innovation looks like, and how to balance efficiency with ethics. Good processes are strategic assets – they don't just make organisations faster, they make them more competitive. Well-designed processes generate value for customers and make things easier for the people inside the organisation. The ability to see where processes fall short, and the expertise to fix them, is one of the most sought-after skills you can bring to any organisation in any industry.
Unit details and rules
Managing faculty or University school:
Business (Business School)
| Study level | Undergraduate |
|---|---|
| Academic unit | Business Information Systems |
| Credit points | 6 |
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Prerequisites:
?
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None |
|---|---|
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Corequisites:
?
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None |
| Prohibitions:
?
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INFS2020 |
| Assumed knowledge:
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INFS1000 or INFO1000 or INFO1003 or INFO1903 |
At the completion of this unit, you should be able to:
- LO1. Discuss the role of Business Process Management (BPM) in a business environment and how BPM initiatives contribute to improving the overall business performance
- LO2. Apply the BPM principles, concepts, and frameworks to business problems and practice as captured in the BPM lifecycle
- LO3. Address the issues and challenges associated with process improvement initiatives in organisations
- LO4. Evaluate the impact of process design and redesign decisions on stakeholders and the role of change management in addressing the risks associated with such changes in organisations
- LO5. Use BPM tools to model, document, and analyse processes during the BPM lifecycle stages
- LO6. Work independently, collaborate, and communicate in a professional manner with people from diverse backgrounds within a team work environment
Unit availability
This section lists the session, attendance modes and locations the unit is available in. There is a unit outline for each of the unit availabilities, which gives you information about the unit including assessment details and a schedule of weekly activities.
The outline is published 2 weeks before the first day of teaching. You can look at previous outlines for a guide to the details of a unit.
| Session | MoA ? | Location | Outline ? |
|---|---|---|---|
|
Semester 1 2027
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Normal day | Camperdown/Darlington, Sydney |
Outline unavailable
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Modes of attendance (MoA)
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