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Unit of study_
SMBA6110: Operations Management
2023 unit information
Any business or organisation is concerned with delivering value to its customers or clients, and the 'operations' of a company are the direct processes that a company uses to create value. Operations Management is the task of managing these processes. There is tremendous variety in operations, whether this is handling phone calls at a call centre, manufacturing cardboard from recycled paper, running room service in a hotel or dealing with passengers in an airline. This unit is about the fundamentals of operations management, covering both service industries and manufacturing. The aim is to provide a set of frameworks and concepts that can be applied in any company. All managers, even if they do not work in an operations function, will gain from understanding operations terminology, being able to contribute to key operations debates, and being able to see the operations of the company in a strategic context.
Unit details and rules
Managing faculty or University school:
Management Education
| Code | SMBA6110 |
|---|---|
| Academic unit | Management Education |
| Credit points | 6 |
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Prerequisites:
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None |
|---|---|
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Corequisites:
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SMBA6001 |
| Prohibitions:
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None |
| Assumed knowledge:
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None |
At the completion of this unit, you should be able to:
- LO1. Apply OM concepts, tools and techniques to increase the effectiveness of functional areas within organisations.
- LO2. Identify which specific OM tools and techniques are best applied to various business challenges.
- LO3. Propose solutions for operations improvement and process design initiatives.
- LO4. Work collaboratively to complete an operational plan with a group of individuals of diverse professional and industrial backgrounds.
- LO5. Effectively communicate a detailed operational plan to a senior executive audience.
Unit availability
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There are no availabilities for this year.
Modes of attendance (MoA)
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