International students: to know when they are eligible for a fee refund, and how to apply.

Staff: to provide fee refunds in transparent and consistent way.

You may be eligible for a refund if:

• you withdraw, suspend or defer your course before the census date
• you submit your research thesis before the census date
• your visa is refused
• you fail to enrol in time
• we fail to provide the course you have paid for
• you become a permanent resident before enrolling or before the census date.

Note: The amount of the refund will depend on factors specific to your circumstances. Please read the full policy for details.

You are not eligible for a refund if:

• you withdraw or suspend your course after the census date
• you fail to pay fees by the due date
• you breach a visa condition
• your enrolment is suspended or terminated for:
  • misconduct
  • breach our student discipline or academic integrity policies
• you provide fraudulent information
• you are excluded based on your academic progression
• you become a permanent resident after the census date.

We refund student services and amenities (SSAF) fees if you withdraw before the census date.

We refund money paid for overseas health cover if:

• the reason you are unable to complete the course is covered by your health cover provider’s policy; and
• we have not yet sent the funds to our health care provider.

You can submit a complaint about refunds on our website.

Complaints will be handled consistently with the:

• Resolution of Complaints Policy
• Student Complaints Procedures