The University of Sydney strives to create a safe and inclusive environment for all students, staff, and visitors, whether on campus, online, or offshore. If you have concerns about someone's behaviour, an ethical matter, our facilities or a service you've received, support is available.
We take all concerns seriously and aim to address them promptly and respectfully, aiming for a fair and supportive outcome.
If you are in imminent danger, if someone is seriously ill or injured, or if you have witnessed a serious incident or crime dial triple zero (000) for emergency services (fire, ambulance or police).
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If you experience or witness any harmful acts of a sexual nature, or any form of sexual violence - including harassment - you can access confidential support.
A complaint is how you ask the University to take action when you feel something isn't right - whether it’s about a student, a staff member or affiliate, or a University service or process.
If you have a concern or are considering a complaint, information is available on this website to guide you on potential options and next steps. Contact points are also available, should you wish to seek support or speak to someone. If you decide to proceed with a complaint, we have policies in place that determine the process of how we move forward.
Any queries or requests for information related to studies, student life, administrative matters or your employment can often be quickly resolved without making a complaint, and guidance is available to help you find the right answer.
The University seeks to address concerns or complaints in a person-centred and sensitive manner. We'll listen with empathy and aim to support the dignity, wellbeing and safety of all individuals, while safeguarding the University’s environment of intellectual freedom and respectful debate.
Complaints will be managed with fairness, transparency and procedural integrity, ensuring all parties are treated with respect and that due process is followed.
If you make a complaint, we handle your information confidentially and in line with our policies and privacy laws, using it only for managing and resolving the complaint. We won't disclose your identity, the identity of those involved in the complaint, the fact that a complaint has been made, or any report or outcome of the complaint, except to those directly involved with handling the complaint.
However, there are circumstances in which the University may need to disclose this information to others in order to manage the complaint appropriately. For example, we may need to obtain a response from those involved in the complaint, to prepare a report or letter as part of the resolution of the complaint, to obtain assistance from legal or other advisers on a confidential basis, to ensure the safety and wellbeing of someone involved in the complaint, or to fulfil legal reporting requirements.