Complaints and feedback from the general public
The University of Sydney strives to foster a safe, inclusive, and respectful community where everyone is valued and integrity is upheld. Speaking up when something goes wrong ensures we can protect and strengthen our community.
Clear policies and dedicated support services are in place to address serious concerns like sexual misconduct, bullying, discrimination, and child safety, as well as security and safety on campus.
Notifying us of your concern helps us to maintain a safe and welcoming environment for everyone.
If you make a complaint, we handle your information confidentially and in line with our policies and privacy laws, using it only for managing and resolving the complaint. We won't disclose your identity, the identity of those involved in the complaint, the fact that a complaint has been made, or any report or outcome of the complaint, except to those directly involved with handling the complaint.
However, there are circumstances in which the University may need to disclose this information to others in order to manage the complaint appropriately. For example, we may need to obtain a response from those involved in the complaint, to prepare a report or letter as part of the resolution of the complaint, to obtain assistance from legal or other advisers on a confidential basis, to ensure the safety and wellbeing of someone involved in the complaint, or to fulfil legal reporting requirements.
The University strives to act with integrity and uphold the highest ethical standards in all areas of research, teaching, and operations, and concerns raised by our community allow us to take action.
Our students are expected to uphold our values and model respectful conduct. If you experience or witness actions or comments - online or offline - that you feel fall below the University’s expectations of students, such as bullying, harassment or discrimination, we encourage you to make a complaint.
We expect all staff, contractors and affiliates to act with integrity and uphold the University's values. If you experience or witness behaviour that does not align with our standards of conduct, we encourage you to raise it.
Wrongdoing involves actions by staff or affiliates that may include corruption, serious maladministration, breaches of government information or privacy laws, or significant waste of public funds - for example, bribery, improper hiring practices, misuse of personal data, or failing to follow proper procurement procedures.
If you're unsure where your issue should be sent, our team can make sure it's directed to the right place for a response.
Return to the Feedback, concerns and complaints page or select from the options below: