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Refunds

Find out if you're eligible to claim a refund for your fees and how to make a request.

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Eligibility

Check to see if you can request a refund:

If you have a HELP loan, you can't request a refund for any fees that have been deferred through your loan. However, you won't incur a HELP debt for enrolment changes you make before the relevant census date.

If granted a late discontinuation due to special circumstances after the census date, your HELP debt will be remitted. This means both your HELP debt and your Student Learning Entitlement (SLE) balance will be adjusted accordingly.

For any fees you paid directly to the University, refer to the Domestic students section.

If you paid your fees directly to the University, check the table to see if you're eligible for a refund.

Circumstances Am I eligible to request a refund?
Overpayment of fees

Yes, if you paid more than the outstanding amount, you can request a refund of the differenece.

If you don’t request a refund, your overpayment will be automatically allocated to your future enrolment.

Withdraw, suspend or discontinue before census

Yes, you can request a refund of tuition fees. You may also be eligible for a full or partial refund of your SSAF, depending on your semester study load.

If you don’t request a refund, any overpaid amounts will be automatically allocated to your future enrolment.

Withdraw, suspend or discontinue after census No, unless you were approved for a late discontinuation under special circumstances.
Late discontinuation under special circumstances Yes, but only for the tuition fees. Find out more about refunds for late discontinuation.

If you paid your fees directly to the University, check the table to see if you're eligible for a refund.

Circumstances Am I eligible to request a refund?
Overpayment of fees

Yes, if you paid more than the outstanding amount, you can request a refund of the differenece.

If you don’t request a refund, your overpayment will be automatically allocated to your future enrolment.

Withdraw from some of your units before census

Yes, you can request a refund of tuition fees. You may also be eligible for a full or partial refund of your SSAF, depending on your semester study load.

If you don’t request a refund, the balance will be automatically allocated to your future enrolment.

Withdraw from some of your units after census No, unless you were approved for a late discontinuation under special circumstances.
Suspend or discontinue your course before census

Yes. Under the International Student Fee Refund Policy, if you withdraw:

  • before the start of semester - 90% of the tuition fees will be refunded
  • between the start of semester and census - 50% of the tuition fees will be refunded
  • before census and don’t request a refund - 100% of the tuition fees will be allocated to your future enrolment.

You may also be eligible for a full or partial refund of your SSAF, depending on your semester study load.

Suspend or discontinue your course after census No, unless you were approved for a late discontinuation under special circumstances.
Late discontinuation under special circumstances Yes, but only for the tuition fees. Find out more about refunds for late discontinuation.

If you're a domestic or international research student who paid fees, including SSAF, directly to the University, you're eligible to request a refund if your thesis was submitted prior to the census date in the current research period.

If you're an international research student who paid fees, including SSAF, directly to the University, you may be eligible for a refund as per the International Student Fee Refund Policy. 

Student Services and Amenities Fee (SSAF) refunds

If you've applied for a refund for your tuition fees and you are eligible for a refund of SSAF, you don't need to submit a separate refund application - we will process the refunds together.

If you are only requesting a refund for your SSAF, follow the steps to request a refund. Read our SSAF page for information on how your SSAF rate is determined based on your study load.

Late discontinuation under special circumstances refunds

If your application for a late discontinuation under special circumstances is approved, we will calculate the amount owed to you. The fees will be recredited to your account and automatically allocated to your future enrolment. If you would like to receive the amount in your fee account, follow the steps to request a refund.

If you were granted a DC grade prior to 1 January 2022 for your unit(s) of study or you are an international student enrolled in a research program, and wish to seek a refund under special circumstances, you can make an enquiry online.

How to request a refund

To request a refund log in to Sydney Student > My finance > Your finances > Continue > Request refund.

If you don't have access to Sydney Student you can make a request using our general enquiry form.

Receiving your refund

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<p>Refunds can only be sent to the original payment method.</p>

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  • If you paid by MasterCard, Visa, American Express or a JCB card and incurred our surcharge, the surcharge will be fully refunded. If you are receiving a partial refund of a payment, the surcharge component will be calculated on a pro-rata basis.
  • If the card you originally used to pay is no longer active, you'll need to provide evidence of this from your bank.
  • If you paid using a prepaid gift card and/or prepaid debit/credit card, you may not be able to receive your refund if you have lost the card or it has expired.
  • Refunds are processed within 10 business days, however may take up to 15 business days during peak periods.

Contact us

If you're a current student, this is how you can get in touch with us

Title : Call us

Description : 1800 SYD UNI (1800 793 864)<br> or +61 2 8627 1444 outside Australia<br> <br> Mon, Wed & Fri: 9 am - 5 pm<br> Tue & Thu: 10 am - 5 pm

Link URL: tel:+61286271444

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Title : In person

Description : Make an appointment to meet face-to-face with one of our staff

Link URL: https://sydneyuni.service-now.com/sm?id=sc_cat_item&sys_id=01b3844ddb2e9910c5453632f3961900

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Title : Find an answer

Description : Find answers in the knowledge base

Link URL: https://sydneyuni.service-now.com/sm?id=search&spa=1&q=student&disableAllSuggestions=false&disableSpellCheck=false&searchFilters=b23630c0db097d14c5453632f39619e2&facetFilters=%5B%22_kb_knowledge.kb_knowledge_base_s:FACET(Students)%22%5D

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Title : Online enquiries

Description : Submit or check an open enquiry

Link URL: https://www.sydney.edu.au/students/admin/ask-a-question.html

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Last updated: 03 November 2026

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