Current students

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What happens next

What to do when you receive the outcome of your OS-HELP application.

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Receiving an outcome

We will let you know the outcome of your application by email. If successful, you will receive a message in Sydney Student.

You'll need to do the following straight away:

  • accept your offer
  • confirm your bank details.

The money will then be paid into your nominated bank account within 10 working days from the time you accept the offer.

If your plans or circumstances change before you receive your application outcome, you need to notify Sydney Abroad. If your OS-HELP loan has been approved, you will have the option to decline the loan offer.

Once you have accepted the loan offer, the debt has been incurred. It can only be repaid through the Australian Taxation Office, in the same way that you repay your student contribution through the Higher Education Contribution Scheme (HECS).

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Your HELP debt

Any loan that you take out through the Government’s Higher Education Loan Program (HELP) will contribute towards your accumulated HELP debt. Find out more on the StudyAssist website.

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Contact us

If you're a current student, this is how you can get in touch with us

Title : Call us

Description : 1800 SYD UNI (1800 793 864)<br> or +61 2 8627 1444 outside Australia<br> <br> Mon, Wed & Fri: 9 am - 5 pm<br> Tue & Thu: 10 am - 5 pm

Link URL: tel:+61286271444

Icon: /content/dam/icons/approved-icons/phone.svg

Title : In person

Description : Make an appointment to meet face-to-face with one of our staff

Link URL: https://sydneyuni.service-now.com/sm?id=sc_cat_item&sys_id=01b3844ddb2e9910c5453632f3961900

Icon: /content/dam/icons/approved-icons/group-people.svg

Title : Find an answer

Description : Find answers in the knowledge base

Link URL: https://sydneyuni.service-now.com/sm?id=search&spa=1&q=student&disableAllSuggestions=false&disableSpellCheck=false&searchFilters=b23630c0db097d14c5453632f39619e2&facetFilters=%5B%22_kb_knowledge.kb_knowledge_base_s:FACET(Students)%22%5D

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Title : Online enquiries

Description : Submit or check an open enquiry

Link URL: https://www.sydney.edu.au/students/admin/ask-a-question.html

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Last updated: 03 November 2026

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