The University is regularly targeted by email scammers (phishing) attempting to manipulate students and staff into providing confidential information.
We have established strong security controls to help protect you from receiving these types of fraudulent emails, but you may still be at risk.
Email is the University’s primary communication tool to send important messages to you as a student. It is also the most targeted communication channel for cyber threats and other malicious email attacks.
The University uses Mimecast to help protect your email account from a wide variety of these attacks.
It provides email protection through the scanning of all email links and URLs before allowing access to the link/URL. Emails found to contain potential junk / spam content, or malicious attachments aren't delivered directly to your email account. Instead they are held in a quarantine area.
If any emails have been quarantined, you will receive a daily email notification titled ‘Blocked Spam Notification’ to review the quarantine list, and decide whether to block, release or permit these emails. You can also review your list of quarantined emails at any time.
Mimecast will also scan file attachments and block any attachments deemed malicious. If an attachment is found to be malicious, it will be replaced with a Mimecast email message or completely blocked.
To learn more about how our email protection works, check our Service Now knowledge base article.
The following techniques are often used in phishing emails.
Examples of this may be where a sender:
If you’re not sure whether an email is real or fake, you can report it through the ‘Report Message’ button in Outlook. You can also contact the University Shared Service Centre on 1800 SYD UNI (1800 793 864) or +61 2 8627 1444 (option 3 for ICT) or email email@example.com.