Overview

The University is responsible for sharing student details with Transport for NSW, with their consent, to enable eligible students to apply for a transport concession (reduced public transport fares). We have identified an error in our reporting, meaning some students not eligible for a concession were listed as eligible on our website and able to apply for a transport concession.

Frequently asked questions

How will I know if I am no longer eligible for a Concession Opal card?

The University has contacted impacted students by email with more information. You will also receive an email from Opal Customer Care with information about your Concession Opal card being blocked.

Why aren’t I eligible for a travel concession?

Transport for NSW determines eligibility for travel concessions; you can find out more about eligibility on their website.

Why was I able to access a travel concession if I wasn’t eligible?

Unfortunately, we recently identified that we reported some students as being eligible for Transport for NSW’s concession entitlement when they are not. We have now rectified the issue that caused the error in our reporting. We have notified Transport for NSW and are updating the information for students who were reported incorrectly.

The Student Portal showed I was eligible for an Opal concession, is that correct?

Due to the error that occurred, the Student Portal also displayed Opal concessions incorrectly for impacted students. If you have been contacted by the University to advise that you were impacted by the error in our reporting, this means that your Opal concession would have also displayed incorrectly in the Student Portal.

I have also received an email from Opal Customer Care, what does this mean?

Opal Customer Care sends an email to anyone who no longer meets the eligibility requirements for a Concession Opal card. Due to the error in our reporting, you would have previously been able to access a transport concession. When we rectified this error and reported information correctly, your status would have changed to identify you are not eligible. Your current Concession Opal card will be blocked. You can find out more about what happens when your Concession Opal card is blocked.

Can I transfer funds from a Concession Opal card to my new adult Opal card?

For a step-by-step guide to transferring your Opal card balance online, visit the Transport for NSW website.

How can I access further support?

The University has a range of wellbeing and support services available to support our students while they study. You can find out more about the services and resources available on our website.