There is a global Microsoft 365 service degradation affecting University access to Outlook email and, in some cases, other M365 applications. You are advised to use alternative communication channels. Existing enquiries submitted through the Services Portal continue to be progressed, with updates remaining accessible to students. We encourage students to regularly check their enquiries via the Portal for the latest information and outcomes, while Outlook services remain unavailable. If you need support, contact the University Service Desk on 9351 2000, Student Centre on 1800 SYD UNI (1800 793 864) or Protective Services on 1800 SYD HLP (1800 793 457). Students can connect with Student Wellbeing via the Student Wellbeing Portal.
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An introduction to your UniKey, wireless, email, desktop, printing and tech support—all available to you as a student at the University of Sydney.
Call the ICT Service Desk at 1800 SYD UNI (1800 793 864) or +61 2 8627 1444 (Option 4 for ICT). Available 7am to 9pm, Monday to Friday and 9am to 5pm, Saturday, with limited out-of-hours support.
You can also submit an online enquiry or email ict.support@sydney.edu.au.
Visit one of our staffed Learning Hubs or seek support at the Fisher Library, Level 3 Service Hub, available from 9am to 5pm, Monday to Friday.
