We offer experienced general practitioner and emergency medical care services, including:
University Health Service is committed to protecting the privacy and confidentiality of your personal and health information.
We collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and applicable health records legislation.
Information is collected to provide healthcare services, manage our practice, support quality improvement activities, and meet our legal and professional obligations.
We may collect information directly from you, from healthcare providers involved in your care, and from services such as hospitals, pathology providers, radiology providers, My Health Record and the Australian Immunisation Register.
Your information may be disclosed to healthcare providers involved in your treatment, Medicare, health insurers, and other organisations where authorised or required by law.
You may request access to your health information or ask for corrections to information that is inaccurate or incomplete.
If you have any questions, concerns, or complaints regarding privacy, please contact the Practice Manager or Clinical Lead.
A copy of our full Privacy Policy is available on request from reception.
The following vaccines are available at the University Health Service. You need to meet the eligibility requirements and make an appointment to receive a vaccination.
Free for all eligible patients
Check the eligibility requirements on the NSW Health website.
Appointments can also be made for various other travel-related vaccines. You should get vaccines three to four weeks prior to travel or study.
Our doctors can also assist with completing your course-related vaccination record card. You need to book a standard consult with any of our doctors.
To be eligible for the vaccine, you need to be:
The vaccine is available to both Medicare card and non-Medicare card holders.
Non-Medicare card holders must apply for an Individual Health Identifier prior to the appointment. You will need to bring your staff or student card with you.
Vaccines are also available from some GPs, walk-in clinics and pharmacies. For locations, visit the NSW Health website.
The Australian Technical Advisory Group on Immunisation (ATAGI) recommends a 2023 COVID-19 vaccine booster dose of a COVID-19 vaccine.
The new COVID-19 bivalent vaccines help protect against the original strain of COVID-19 and the Omicron variants. A booster provides very strong protection against serious illness from COVID-19.
All adults can get a booster if it has been 6 months or more since your last COVID-19 vaccine or confirmed COVID-19 infection – whichever was most recent.
The date you had your last COVID-19 vaccine is on your COVID-19 digital certificate, available through your myGov account or the Express Plus Medicare App. Healthcare providers who provide vaccinations, including pharmacists, can also check your immunisation history for you.
To be eligible for the vaccine through the University Health Service, you also need to:
HPV vaccinations are available. You may book an appointment online or call the practice to make an appointment.
Adults of 25 years old and under only require one dose of HPV vaccination.
You may need to pay out of pocket for your consultation. Check with the clinic for costs and fees prior to making your appointment.
Charges may apply if you require replacement or duplicate medical certificates, records and documents.
We accept payments by credit cards (not American Express) and EFTPOS.
If you have a Medicare card, for most consultations we will direct bill Medicare. Make sure you bring your valid Medicare card or number and University of Sydney student card.
If you're not enrolled in Medicare, you will need to pay the full fee for your consultation. Contact us for information about our consultation fees.
We have direct billing arrangements for students covered by Bupa Overseas Student Health Cover (OSHC).
You'll need to bring either your physical BUPA membership card or your digital card to the appointment. If you are unable to produce your membership card, you'll be charged for the appointment and will need to claim it back from BUPA.
We will continue direct billing students with Allianz OSHC cover. You need to bring your valid Allianz OSHC card and photo ID.
If you have health cover from another provider, you will be required to pay at the time of consultation and be reimbursed by your provider.
If you don't have a University of Sydney student card, school card, pension or other concession card, you need to pay the full fee for your consultation at the time of your visit.
If you have a Medicare card, you will receive a rebate (Medicare fee) paid into your registered Medicare bank account. You will have a gap fee (out of pocket expense) of $40–$90 depending on consultation length. You need to bring your valid Medicare card or number.
| Consult type | University of Sydney staff gap fee | Community non-student/staff gap fee |
|---|---|---|
| Standard consult | $40 | $45 |
| Long consult | $80 | $90 |
Some services, functions and goods will have additional costs including:
You can book a telehealth or in-person appointment online, or by phone. Appointment times are available between 8.30 am and 4:.5 pm. The last face to face appointment is at 4.15 pm.
Appointments are usually 10–15 minutes long. If you require a longer appointment, let us know.
Our doctors will try to see you at your appointment time but sometimes run late due to emergencies.
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On the day before your appointment, you will be sent an SMS reminder. Reply 'YES' to confirm or 'NO' to cancel.
No-shows or late cancellations will incur a fee.
If you cannot attend your appointment, you need to cancel within the required notice period or a non-attendance fee will be applied.
The non-attendance fee is not claimable from Medicare or private health insurers. You will be required to pay this fee before you can be seen at the University Health Service.
| Appointment type | Notice period |
|---|---|
| Medical practitioners | 3 hours notice or a $40 fee |
Dr Susan Willis MB BS BSc MPHTM, AHPRA
Ms Nicki Plytarias
+61 2 9351 3484
nicki.plytarias@sydney.edu.au
If you have any comments, suggestions or concerns regarding your experience at the University Health Service, please contact the Clinic Lead Dr Susan Willis at sue.willis@sydney.edu.au or the Practice Manager Nicki Plytarias via nicki.plytarias@sydney.edu.au.
Complaints may also be directed to the Health Care Complaints Commission.
8.30 am to 5 pm, Monday to Friday (except on public holidays)
