Managing emotional resources: the key to thriving at work

26 June 2015
Why emotional resources are central to success
Using the latest techniques, our researchers investigate new strategies for helping workers in high-stress jobs to managing their feelings and organisational expectations.

Research highlights: Managing emotional labour

Employee absenteeism and related non-performance is costing Australian businesses upwards of $12 billion each year.

Using the latest organisational design practices, Anya Johnson and Helena Nguyen propose effective strategies for helping workers in high-stress jobs handle the emotional cost of managing their feelings and their company's expectations.

Published work

Parker SK, Johnson A, Collins C and Nguyen H 2013 'Making the Most of Structural Support: Moderating Influence of Employees’ Clarity and Negative Affect', Academy of Management Journal, vol.56:3, pp. 867-92.

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