We are your first point of contact for help – we can answer questions related to all aspects of the student lifecycle including:
We cannot assist with existing applications or requests. If you already logged an enquiry or application, wait for the relevant department to provide a response via the application or ticket.
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You can make an enquiry online, call or visit us in person.
We aim to respond to your enquiries in a friendly, accurate and timely way. We can provide general advice, and if we can’t provide a resolution to your issue, we can refer you to the appropriate person or department within the University.
You can find answers in our knowledge base first to see if your question has been asked before. If you can't find an answer, you can submit a new enquiry – make sure to check if you have open enquiries before doing so.
We're available by phone at 1800 SYD UNI (1800 793 864) and +61 2 8627 1444 (outside Australia).
You can book an appointment to meet face-to-face with one of our staff.
The Student Centre is on Level 3, Jane Foss Russell (JFR) Building and offers the following services:
Student Centre staff will also be available at Fisher Library (Level 3) for all general study-related support (including timetables, exams, enrolment and fees).
Opening hours are:
Once you’ve lodged your enquiry, you’ll receive an email confirmation with details of your enquiry and your unique enquiry number. We’ll then assess your enquiry and see if it’s something we can answer, or if it needs to be sent on to a specialist team.
You can log in to the portal at any time to view your ticket enquiries and see how they’re progressing (select ‘My Tickets’ and then ‘View all tickets’).
It’s important you don’t make a second ticket to ask about your existing enquiry, as this will slow down the process.
We aim to respond to you within the following timelines:
Contact us
If you're a current student, this is how you can get in touch with us
