If your card is lost, stolen or damaged, you’ll need to pay for a replacement card online. Keep a record of your receipt number, since you'll need to add it to your request form in step 2.
You don’t need to pay if you’re requesting a replacement card due to a name change, your old card has expired, or is unreadable because of wear and tear.
Complete the student card form.
| Reason for replacement | Documents |
|---|---|
| Previous card expired |
|
| Previous card lost or damaged |
|
| Started a new course |
|
| Change of name |
|
Once we've processed your request, we’ll send instructions to your student email about receiving your card. This can take 5-10 business days. The email will include a link where you can book an appointment to collect your card on Camperdown/Darlington campus.
If you can't collect it from Camperdown/Darlington campus due to your course enrolment or requirements (for example, you are studying at a different campus), you may be able to receive your card by post.
All student card services are available from Level 3, Jane Foss Russell (JFR) Building, Monday to Friday, 9 am to 4:30 pm.
To collect your card, you’ll need to bring valid photo identification to your appointment. We will accept any of the following:
You need to bring the original document, or show us directly in the app if it's a digital document. We don't accept pictures or screenshots.
Your existing SydPay account will be linked to your new card when it’s issued, so you don’t need to transfer funds.
If you lose your Concession Opal card, contact Opal Customer Care on 13 67 25 (13 OPAL) to report it immediately and order a replacement.
A temporary library card allows you to access library facilities in situations where your student card has been deactivated. You can apply for a temporary library card if you are:
Find out more on the Library website.
Contact us
If you're a current student, this is how you can get in touch with us
