Skip to main content

Counselling and mental health support

Professional and confidential psychological and mental health services are free and available through our Counselling and Psychological Services (CAPS).


COVID-19 update: counselling support in 2021

We conduct our individual counselling and psychological consultation sessions in line with New South Wales Health guidelines, which are subject to change. This means we may not always able to offer face-to-face counselling. Telecounselling appointments are always available by phone or through Zoom. To make an appointment with a CAPS counsellor, please complete the CAPS Booking Request Form or call CAPS reception on 8627 8433 from 9am to 5pm, Monday to Friday.

We have introduced a series of CAPS webinars, replacing in-person workshops.

We are unable to offer individual counselling if you are located outside Australia. Find out more about our support for offshore students and verified services in China.

As a student, you can access specialist input on a wide range of personal, academic, social and psychological issues that may impact your life, through our Counselling and Psychological Services (CAPS). Individual therapy/counselling with a counsellor gives you the opportunity to talk confidentially about any concerns that may be impacting on your academic performance or mental health and wellbeing. You can also access self-help resources and webinars.

After hours mental wellbeing support line

After hours support is available from the University’s mental wellbeing support line. You can speak with a counsellor after 5pm to 9am from Monday to Friday, 24 hours on Saturday and Sunday, and during University close-down periods and on public holidays.

Managed by CAPS, the service provides free and confidential access to wellbeing support and advice to help you find relief from current emotional distress, explore coping strategies, and advice pathways for longer term solutions.

  • Call 1300 474 065 (accessible within Australia)
  • Text 0488 884 429 (for sms chat option)

If you have immediate safety concerns for yourself or others, call triple zero (000) for emergency services (fire/ambulance/police).

If you require specialist Mental Health assistance, you can call the NSW government’s Mental Health Line on 1800 011 511. The Mental Health Line is available to anyone located in New South Wales, 24 hours a day, 7 days a week.

Community resources

24-hour crisis phone counselling is also available from the following community resources:

Other counselling resources

Counselling and Psychological Services (CAPS)

  • +61 2 8627 8433
    or +61 2 8627 8437
  • Level 5 Jane Foss Russell Building G02
Opening hours

9am to 5pm, Monday to Friday.

Last updated: 20 August 2021

Website feedback

Tell us if you’ve spotted a typo or something else wrong with this page.

Thank you

Your feedback has been sent.

Sorry there was a problem sending your feedback. Please try again

You should only use this form to send feedback about the content on this webpage – we will not respond to other enquiries made through this form. If you have an enquiry or need help with something else such as your enrolment, course etc you can contact the Student Centre.