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Counselling and mental health support
Professional and confidential psychological and mental health services are free and available through our Counselling and Psychological Services (CAPS).
Overview
COVID-19 update: counselling support in 2021
We conduct our individual counselling and psychological consultation sessions in line with New South Wales Health guidelines, which are subject to change. This means we may not always able to offer face-to-face counselling. Telecounselling appointments are always available by phone or through Zoom. To make an appointment with a CAPS counsellor, please complete the CAPS Booking Request Form or call CAPS reception on 8627 8433 from 9am to 5pm, Monday to Friday.
We have introduced a series of CAPS webinars, replacing in-person workshops.
We are unable to offer individual counselling if you are located outside Australia. Find out more about our support for offshore students and verified services in China.
As a student, you can access specialist input on a wide range of personal, academic, social and psychological issues that may impact your life, through our Counselling and Psychological Services (CAPS). Individual therapy/counselling with a counsellor gives you the opportunity to talk confidentially about any concerns that may be impacting on your academic performance or mental health and wellbeing. You can also access self-help resources and webinars.
After hours mental wellbeing support line
After hours support is available from the University’s mental wellbeing support line. You can speak with a counsellor after 5pm from Monday to Friday, 24 hours on Saturday and Sunday, and during University close-down periods and on public holidays.
Managed by CAPS, the service provides free and confidential access to wellbeing support and advice to help you find relief from current emotional distress, explore coping strategies, and advice pathways for longer term solutions.
- Call 1300 474 065 (accessible within Australia)
- Text 0488 884 429 (for sms chat option)
If you have immediate safety concerns for yourself or others, call triple zero (000) for emergency services (fire/ambulance/police).
If you require specialist Mental Health assistance, you can call the NSW government’s Mental Health Line on 1800 011 511. The Mental Health Line is available to anyone located in New South Wales, 24 hours a day, 7 days a week.
Community resources
24-hour crisis phone counselling is also available from the following community resources:
- Lifeline 13 11 14 (online chat or video also available 7pm – midnight)
- Mental Health Line (NSW) 1800 011 511
- Suicide callback service 1300 659 467 (online chat or video also available 24 hours)
- NSW Rape Crisis Service 1800 424 017
Other counselling resources
Last updated: 14 May 2021
