Using your UniKey and password, you can log in to University systems to do things like check your email, access resources for your course, check when your library loan is due and vary your enrolment.
Multi-Factor Authentication (MFA)
Cyber Security enhancements are being made that will impact the way you log in to University applications.
Starting in January 2021, the University will be enabling Multi-Factor Authentication (MFA) and introducing a new way to manage your UniKey password. MFA is an additional layer of security to protect the University and your user account from unauthorised access. Find out more about these changes.
In-person support unavailable
Due to COVID-19 and Government advice, we are not currently providing in-person support at our ICT Learning Hubs.
You can still access remote support for your University ICT needs by submitting an online request.
You will find links to our University systems on the Student website homepage. These include:
Get more information on other student IT services.
Your UniKey is a unique ID and password that will give you access to systems and resources at the University. It will have the format: abcd1234.
Your UniKey is emailed to you after you accept your offer and enrolment has opened for your course. You will have it for the duration of your candidature as a student at the University. As your UniKey is provided to you for access to study related resources, it will expire when you stop studying or during a break in your studies. Find out more about UniKey expiry.
Remember to keep your UniKey details safe, as it allows access to your information and is necessary to complete tasks related to your study.
You can change your UniKey password online.
From January 2021, the University will be enabling Multi-Factor Authentication (MFA). This additional layer of security aims to protect the University and your user account from unauthorised access.
From 15 January 2021, a new single sign-on (SSO) screen will be introduced for University applications. This means that you will use your UniKey and password, and no longer need to remember and maintain different passwords for applications. If it's your first time signing into the new single sign-on page and you've forgotten your password, you will need to contact the Shared Services Centre on 1800 SYD UNI (1800 793 864) or +61 2 8627 1444 (option 3 for ICT) or email email@example.com
The 'Forgotten Password' feature will only operate once the password recovery is setup.
The new single sign-on screen from 15 January 2021.
A new Password Management self-service feature will also be enabled that will prompt you to set up a new password recovery question and contact details. You will be asked to provide the following information:
Once set up, this will allow you to recover, reset or unlock your password yourself if needed. Check our setup instructions to find out more.
This change will enhance the cyber security of our login process and technologies. It also provides the foundation for the next step, Okta multi-factor authentication (MFA), which will also be rolled out in early 2021. You will receive an email to outline the next steps in this process.
If you have any questions about multi-factor authentication, you can call 1800 SYD UNI (1800 793 864) or +61 2 8627 1444 (option 3 for ICT) or email firstname.lastname@example.org
If you update your UniKey password, you will need to update your settings on any devices (such as laptops, phones and tablets) that you use for accessing University systems. If you don’t do this, your email app will try to log in with the wrong details and lock you out of your account.
Various android phones may have different menu configurations, so you will need to check your phone’s instructions, or call us.
You will need to update your password for other apps (such as Canvas) or where it has been stored by your browser. You will be prompted to enter your UniKey and new password to log in again.
Alternatively, phone us or visit a staffed learning hub on campus. You will need to bring photo ID.
Try synchronising your password across all University systems. It will take 15 minutes for the change to take effect. If you are using a wireless device, make sure you update your network settings with your new password.
If that doesn’t work, call us to reset your password over the phone. Or visit a learning hub with your photo ID.
Generally, your UniKey will expire on the census date following your final semester of enrolment. For example if you finished your studies in Semester 2, your UniKey will expire on the Semester 1 census date the following year.
If you’re coming up to graduation and your UniKey has expired, we ensure that your UniKey is reactivated in time so that you can still access University systems such as Sydney Student to RSVP to your graduation invitation. When your UniKey expires you do not lose access to your University email account.
The majority of University systems are readily accessible once you are connected to the internet, however Endnote or other faculty-based file share systems are only accessible by connecting to the University’s Virtual Private Network (VPN). Log in to connect to the VPN. For everything else you will not need to connect to the VPN.
Your Student Identification Number (SID) is a unique nine-digit number that identifies you as a student at the University. If you’ve forgotten your SID, you can find it in Sydney Student. Go to ‘My details’ and then ‘Personal details’. Alternatively you will also find your SID on your student card.