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How to log in to University systems

Using your UniKey and password, you can log in to University systems to do things like check your email, access resources for your course, check when your library loan is due and vary your enrolment.

  1. Overview and UniKey
  2. Log in to Sydney Student

Overview and UniKey

COVID-19 update: in-person support unavailable

Due to COVID-19 and Government advice, we are not currently providing in-person support at our ICT Learning Hubs.

You can still access remote support for your University ICT needs by submitting an online request.

You will find links to our University systems on the Student website homepage. These include:

  • Sydney Student – where you can complete administration tasks such as updating your personal details, submitting enrolment information, and managing your student finances
  • your official University student email account
  • Canvas - our online learning space where you will find your unit of study websites

Get more information on other student IT services.


Your UniKey is a unique ID and password that will give you access to systems and resources at the University. It will have the format: abcd1234.

Your UniKey is emailed to you after you accept your offer and enrolment has opened for your course. You will have it for the duration of your candidature as a student at the University. As your UniKey is provided to you for access to study related resources, it will expire when you stop studying or during a break in your studies. Find out more about UniKey expiry.

Remember to keep your UniKey details safe, as it allows access to your information and is necessary to complete tasks related to your study.

You can change your UniKey password online.

Update your password on your devices

If you update your UniKey password, you will need to update your settings on any devices (such as laptops, phones and tablets) that you use for accessing University systems. If you don’t do this, your email app will try to log in with the wrong details and lock you out of your account.

  1. Go to ‘Settings’, then ‘Mail, contacts, calendars’.
  2. Select your active exchange account, then ‘Account:’.
  3. Update your password.
  1. Go to your ‘Email’ app, then open the ‘Settings’ menu.
  2. Select your email account, then ‘More settings’ and then ‘Exchange server settings’.
  3. Update your password.

Various android phones may have different menu configurations, so you will need to check your phone’s instructions, or call us.

You will need to update your password for other apps (such as Canvas) or where it has been stored by your browser. You will be prompted to enter your UniKey and new password to log in again.

Forgotten your UniKey or password?

If you have recorded your mobile number and personal email address in Sydney Student, you can reset your UniKey password online.

Alternatively, phone us or visit a staffed learning hub on campus. You will need to bring photo ID.

If you can’t log in

Try synchronising your password across all University systems. It will take 15 minutes for the change to take effect. If you are using a wireless device, make sure you update your network settings with your new password.

If that doesn’t work, call us to reset your password over the phone. Or visit a learning hub with your photo ID.

UniKey expiry

Generally, your UniKey will expire on the census date following your final semester of enrolment. For example if you finished your studies in Semester 2, your UniKey will expire on the Semester 1 census date the following year.

If you’re coming up to graduation and your UniKey has expired, we ensure that your UniKey is reactivated in time so that you can still access University systems such as Sydney Student to RSVP to your graduation invitation. When your UniKey expires you do not lose access to your University email account. 

Logging in to the University Virtual Private Network (VPN)

The majority of University systems are readily accessible once you are connected to the internet, however Endnote or other faculty-based file share systems are only accessible by connecting to the University’s Virtual Private Network (VPN). Log in to connect to the VPN. For everything else you will not need to connect to the VPN.

Forgotten your Student Identification Number?

Your Student Identification Number (SID) is a unique nine-digit number that identifies you as a student at the University. If you’ve forgotten your SID, you can find it in Sydney Student. Go to ‘My details’ and then ‘Personal details’. Alternatively you will also find your SID on your student card.


Last updated: 10 June 2020

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