There is a global Microsoft 365 service degradation affecting University access to Outlook email and, in some cases, other M365 applications. You are advised to use alternative communication channels. Existing enquiries submitted through the Services Portal continue to be progressed, with updates remaining accessible to students. We encourage students to regularly check their enquiries via the Portal for the latest information and outcomes, while Outlook services remain unavailable. If you need support, contact the University Service Desk on 9351 2000, Student Centre on 1800 SYD UNI (1800 793 864) or Protective Services on 1800 SYD HLP (1800 793 457). Students can connect with Student Wellbeing via the Student Wellbeing Portal.
As a current student, use your UniKey to log in to Sydney Student. Your UniKey should look like: abcd1234 and is emailed to you after you have accepted your offer and enrolment is open for your course.
If you have forgotten your UniKey username or password, you can obtain them by contacting the ICT Helpdesk (1800 SYD UNI, press 4) or visiting a staffed learning hub on campus (photo ID required).
You can reset your UniKey password online, provided you have previously provided us with your Australian mobile phone number and personal email address.
If you have reset your password but still can’t access Sydney Student you can contact the ICT Helpdesk on 1800 SYD UNI (press "4").
You will have different login details depending on what stage of the application process you are at. If you have:
These instructions are also included in emails from us regarding your application.
The University uses two-step authentication as a security measure to confirm your identity when you try to log in to Sydney Student as an applicant.
If you have forgotten your login details you can retrieve your password online.
Call the ICT Service Desk at 1800 SYD UNI (1800 793 864) or +61 2 8627 1444 (Option 4 for ICT). Available 7am to 9pm, Monday to Friday and 9am to 5pm, Saturday, with limited out-of-hours support.
You can also submit an online enquiry or email ict.support@sydney.edu.au.
Visit one of our staffed Learning Hubs or seek support at the Fisher Library, Level 3 Service Hub, available from 9am to 5pm, Monday to Friday.
