Access University systems

You will find links to our University systems on the Student website homepage. These include:

• Sydney Student – where you can complete administration tasks such as updating your personal details, submitting enrolment information, and managing your student finances
• University student email account - where all official correspondence is sent
• Canvas - our online learning space where you will find your unit of study websites
• RECS (Research Education Candidature System) - where HDR students can manage their research candidature.

Your UniKey

Your UniKey is a unique ID and password that will give you access to systems and resources at the University. It will have the format: abcd1234.

Your UniKey is emailed to you after you accept your offer and enrolment has opened for your course.You will have it for the duration of your candidature as a student at the University.

As your UniKey is provided to you for access to study related resources, it will expire when you stop studying or during a break in your studies. Generally, your UniKey will expire on your conferral date. If you’re coming up to graduation and your UniKey has expired, we ensure that your UniKey is reactivated in time so that you can still access University systems such as Sydney Student to RSVP to your graduation invitation.

Multi-Factor authentication (MFA)

MFA is a security measure to confirm your identity when you try to sign in to any system. It requires two or more proofs of your identity such as:

• something you know - like your Unikey password
• something you have - like a mobile device with Okta Verify installed
• something you are - like a fingerprint, or facial recognition. 

How to set up MFA

The University uses Okta to provide MFA. You'll need to download the Okta Verify app so you can securely access your university applications through a 2-step verification process.

Setting up your MFA should only take 5-10 minutes. You'll need:

• internet access on your computer, laptop or tablet
• a compatible smartphone (or any mobile device) with data connection
• a secondary email address (not your uni email address) and mobile number, to complete your password management self-service set up.

Step 1: Download the Okta Verify app

Download the app on your phone, from the Google Play or App Store. If Google Play is unavailable on your phone or in your country, follow the instructions in our guide for Android. If your phone does not support Okta Verify or you have other issues, read our troubleshooting guide.

Step 2: Access our MFA page

Open a browser on your computer and go to our MFA page. Enter your UniKey and password, then follow the on-screen instructions to set up MFA.

Step 3: Set up password management

You will be prompted to set up password management self-service by selecting a security question and providing a secondary email and/or mobile phone number. We recommended that you configure all three of these password recovery options, so you can reset your password if you ever forget it.

If you need help, check our get started with MFA guide to set up your MFA.

Logging in with Single Sign-On (SSO) and MFA

A SSO screen is displayed across university applications, meaning you'll use your UniKey and password to log in (you won't need to remember multiple passwords).

When you log in, you'll receive an Okta Verify push notification on your mobile device as well.

During the verification process, you can select 'Do not challenge me on this device again', and you won't be asked to verify unless it’s:

• your first log in to a University application
• the first time you log in to a browser that you have not logged into before
• the first time you access your University applications from a device that you have not logged into before
• any time you login from a country that is different to the country of your last log in.

Be aware, our MFA solution is adaptive and as such you may be prompted to verify unexpectedly at other times if it considers that a risk-based event has occurred.

Logging in to the Virtual Private Network (VPN)

The majority of University systems are accessible once you are connected to the internet, however Endnote or other faculty-based file share systems are only accessible by connecting to the University’s VPN. For everything else you will not need to connect to the VPN.

Okta FastPass

Okta FastPass allows you to log in to University systems without needing to enter a password or receive verification codes on your phone. Once you install and set up Okta FastPass, you can access university systems with just one click.

Using Okta FastPass is optional and available after you have enrolled. It works by linking your device to your identity. FastPass is available on Mac and Windows laptops or desktops only. It is not supported on mobile devices, iPads, Linux or Chromebooks.

Password management

When your first log in to a University application, you will be prompted to set up password management self-service.

Once set up, follow the guide to use password management to either change your password or recover access should you forget your password or lock your account.

Forgotten your UniKey or password?

If you’ve forgotten your password you can easily reset your password online by clicking on “Forgot password?" from the Single Sign-On screen, provided you have set up password recovery options.

For more information about forgotten passwords, check our article on how you can change, recover, reset or unlock your password using the Okta Password Management Service. Passwords are automatically synced across devices when changing your password.

Alternatively, phone us or visit a staffed learning hub on campus. You will need to bring photo ID.

Forgotten your Student Identification Number?

Your Student Identification Number (SID) is a unique nine-digit number that identifies you as a student at the University. If you’ve forgotten your SID, you can find it in Sydney Student. Go to ‘My details’ and then ‘Personal details’. Alternatively you will also find your SID on your physical student card.

Troubleshooting issues and support

If you have any questions or issues about multi-factor authentication, check out our frequently asked questions or troubleshooting guides. 

Alternatively, you may contact the Shared Services Centre on 1800 SYD UNI (1800 793 864) or +61 2 8627 1444 (option 4 for ICT) or email ict.support@sydney.edu.au. More detail about the personal information collected by the University can be found on the MFA privacy collection notice.