There is a global Microsoft 365 service degradation affecting University access to Outlook email and, in some cases, other M365 applications. You are advised to use alternative communication channels. Existing enquiries submitted through the Services Portal continue to be progressed, with updates remaining accessible to students. We encourage students to regularly check their enquiries via the Portal for the latest information and outcomes, while Outlook services remain unavailable. If you need support, contact the University Service Desk on 9351 2000, Student Centre on 1800 SYD UNI (1800 793 864) or Protective Services on 1800 SYD HLP (1800 793 457). Students can connect with Student Wellbeing via the Student Wellbeing Portal.
Follow this step-by-step guide to log in to our network for the first time. Once logged in you'll be able to connect to Wi-Fi and printers, download free software and more.
When it's time to enrol we'll email you a log-in name and a link for you to set your password. We call this your UniKey account. You'll use it to access our systems.
Open a web browser on your computer and go to our MFA page. Log in using your UniKey and password and follow the on-screen instructions to set up MFA.
You'll need your mobile phone or tablet with the Okta app to complete the process.
You'll be prompted to set up password management self-service.
If you ever forget your password, you'll be able to re-set it yourself.
Setting up FastPass is optional, but allows you to log in faster, without needing to enter your password or receive verification codes.
FastPass is available on Mac or Windows desktops and laptops.
Now that you're set up you can access the most frequently used applications from the student website homepage.
You only need one UniKey and password to log in. This is called single sign-on (SSO). There's no need to remember multiple passwords.
Now that you've logged in for the first time, it's time to find out more about our IT services and how these can support you in your studies.
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An introduction to your UniKey, wireless, email, desktop, printing and tech support.
Find answers in the ICT Knowledge base, including:
View the full range of Student digital services offered at the University.
If you need more help, you can contact ICT Support.