If you can't complete an exam, or you need an extension for a period that’s longer than 5 days, you may be eligible to apply for special consideration and arrangements. You’ll need to show that your studies are impacted by one of the following:

• exceptional circumstances
• essential commitments
• events outside your control. 

Find out more by reading the Special consideration and arrangements page on the Student website, including:

• the eligibility criteria you’ll need to meet
• the supporting documents you’ll need to provide as evidence
• what types of outcomes you might qualify for.

Let us know ahead of time if your religious commitments or essential beliefs might impact the formal exam period (that is, Semester 1 or Semester 2 exams). When we schedule your exams, we’ll do our best to timetable your exams on alternative dates.

We want every student to feel safe, respected and supported - whether you’re on campus, online, or overseas. If something doesn’t feel right - such as a decision about your studies, someone’s behaviour or the quality of a facility or service - you can ask for help.

Speaking up helps us make the University a fairer and more positive place for everyone. We’re here to listen and work with you to find a way forward.

Appeals

Academic decisions include things like your marks or grades, credit for prior study, the outcome of a Special Consideration application, or decisions about your enrolment.

If you disagree with an academic decision that affects you, you can:

1. Start with an informal conversation
   Speak with the person who made the decision (e.g. your unit of study coordinator or the relevant administrative team). You have 15 working days from the date of the decision to discuss your concerns with them.
2. Request a review
   If you’re not satisfied after that discussion, you can ask for a formal review of the decision.
3. Lodge an appeal
   If the review outcome still doesn’t resolve your concerns, you may be able to lodge an academic appeal.

Complaints

A complaint is a way to let the University know when you think something isn’t right – whether it involves another student, a staff member or affiliate, or a University service or process.

We take all complaints about unfair treatment, disadvantage or distress seriously and handle them with care and confidentiality. Our aim is to resolve issues fairly, respectfully and as quickly as possible.