The first stage of the appeals process is to attempt to resolve the matter with the original decision-maker (request for resolution), usually your teacher or the unit of study coordinator. You have 15 working days from when the academic decision was made to make an enquiry.
Procedures for a resolution are outlined in part 3.1 and 3.1A of the Appeals Rule.
This first step in the appeal process gives you an opportunity to review the academic decision and receive a better understanding of why the decision was made. Discussing your concern with the original decision-maker is often the quickest and easiest way to resolve your issue.
To make an enquiry, you need to raise your concern with the relevant teacher, unit of study coordinator or administrative unit, that is responsible for the decision. The person or unit you need to contact will vary depending on the situation and the type of decision. Often the decision maker will be someone in your school or discipline.
In some situations, your appeal may not be resolved by this process. If this is the case, you may continue to the next stage in the appeals process by submitting a formal appeal to the Faculty or Academic Panel.
If you have submitted an application for special consideration or special arrangements and would like to appeal the outcome, you should first review your special consideration decision against the forms of consideration granted under University policy. If you still want to appeal the outcome, you can submit an informal resolution request, in writing.
If you have submitted an application for credit or reduced volume of learning and would like to appeal the outcome, you should first review your credit offer email and the reasons given for this decision. If you have any questions about the outcome of your application, submit an enquiry online and we will be able to provide you with more information on the reasons for your outcome.
If you still want to appeal the outcome of your credit decision, you can submit a credit appeal online.
This appeals process is only for decisions on credit for prior learning. If you want to appeal credit related to an assessment item, you will need to contact the relevant teacher or unit of study coordinator responsible for the decision and appeal your grade.
If you have submitted an application for exchange, non-exchange, cross-institutional study or the updating of your grades after a mobility experience and would like to appeal the decision, you should first review your email outcome and the reasons given for this decision. If you have any questions about the outcome of your original request, submit an enquiry online and we will be able to provide you with more information on the reasons for your outcome.
Your request needs to be submitted with 15 working days of receiving your original outcome. In exceptional circumstances you may be able to submit a late appeal. You need to explain why your appeal was not lodged by the deadline and provide supporting evidence for your reason.
This appeals process is for decisions in relation to:
If you would like to appeal the outcome of the original decision, you can submit a mobility resolution request online.
You need to raise your concern with your teacher or unit of study coordinator within 15 working days of being advised of the academic decision or your result being posted by the University.
If you are appealing a decision regarding a Discontinuation Not to Count as Failure application, disciplinary matters, show cause decisions or other faculty administrative decisions, you need to submit an appeal to the Faculty.
If you are contesting an academic decision regarding academic dishonesty or plagiarism, you should first discuss your concerns with the Educational Integrity Coordinator by email within 15 working days of being advised of the academic decision firstname.lastname@example.org
If you believe you have genuine grounds to contest an academic decision about a mark or grade, you can submit an online appeal form.
If your appeal is related to an exam mark, we recommend you review your exam script before submitting an appeal. Often queries can be resolved without making an appeal.
Once you submit an online appeal form, you will receive an email confirming submission of your appeal.
Your appeal will be directed to the relevant academic staff member for consideration. Once they have reviewed your appeal, an outcome will be emailed to your University student email account. You should allow at least 10 working days for this process.
After reviewing the outcome and reasons provided, if you still have genuine reasons to contest the decision, you may:
If you have any questions, email email@example.com and include the unit of study code (for example BUSS1000), your name and student ID in the subject line of the email.
For decisions relating to academic dishonesty including plagiarism, you need to make an appeal to the Faculty.
To prepare for making an appeal against an academic decision, you should first engage in self-reflection and consider:
After engaging in self-reflection, if you are still concerned about an academic decision, and believe there are genuine grounds for contesting it, you can make an appeal to the relevant staff member (teacher or unit of study coordinator). This should be done in writing (email is acceptable) and addressed directly to the relevant staff member. You should make it clear which academic decision you are appealing.
You need to make your appeal within 15 working days of the academic decision, or within 15 working days of your result being released by the University if the decision relates to the completion of a unit of study.
The relevant staff member will address your concerns and provide an explanation of the reasons for the academic decision. Making an appeal doesn't entitle you to a re-mark. The staff member will check that the marking criteria have been accurately applied. If it's found the criteria haven't been accurately applied, the mark may be changed and could be higher or lower than your original mark.
If your appeal is not resolved at this stage, you can make an appeal to the Faculty. In this appeal, you will need to provide a copy of your appeal to the original decision-maker and the response given by the relevant staff member.
If you would like to appeal the mark you have been given for an assessment item, you first need to speak to your unit on study coordinator. If you would like to proceed to have the assessment item re-marked, you need to complete an Application for re-marking (pdf, 89KB), signed by your unit of study coordinator.
You also need to include the following supporting documents.
You can submit your application for re-marking, with supporting documents to firstname.lastname@example.org
If you want to make a formal appeal against a grade, you can make an appeal in writing. You need to provide written feedback from your unit of study coordinator with your appeal. Submit your appeal to email@example.com to be forwarded to the Associate Dean.
There are several steps you need to take to make an appeal: