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Student contacts and enquiries

If you're a current student, this is how you can get in touch with us.

The Student Centre

COVID-19 update: we are closed for in-person enquiries

As the University continues to monitor the coronavirus (COVID-19) situation to ensure the safety of our staff and students, all face to face services have been suspended. You can still get in touch by phone or by making an online enquiry. 

Student cards will be posted out to you. Find out more about applying for a student card.

Call us

1800 SYD UNI (1800 793 864)

or +61 2 8627 1444 (outside Australia) 9am to 5pm, Monday to Friday.

Online

You can make an enquiry online.

How can we help?

The Student Centre is here to help with any questions you may have during your studies. 

We are your first point of contact for student lifecycle information including, timetabling, enrolment, study abroad and exchange, and more.

You can make an enquiry online, call or visit us in person (in person currently unavailable). We aim to respond to your enquiries in a friendly, accurate and timely way. We can provide general advice, and if we can’t provide a resolution to your issue, we can refer you to the appropriate person or department within the University.

We can answer questions related to all aspects of the student lifecycle including:

  • Applying for a new course
  • Exams
  • Unit enrolment and timetabling
  • Graduation
  • Advice on credit for previous study
  • Getting a student card
  • Unit and course information
  • Letters, transcripts and testamurs
  • Fees and scholarships
  • Helping with navigating University systems

Submitted an enquiry online?

Once you’ve lodged your enquiry, you’ll receive an email confirmation with details of your enquiry and your unique enquiry number. We’ll then assess your enquiry and see if it’s something we can answer, or if it needs to be sent on to a specialist team.

You can log in to the portal at any time to view your ticket enquiries and see how they’re progressing (select ‘My Tickets’ and then ‘View all tickets’).

It’s important you don’t make a second ticket to ask about your existing enquiry, as this will slow down the process.

Response times

We aim to respond to you within the following timelines: 

  • up to 5 business days during non-peak period for enquiries that we don’t need to refer to a specialist team
  • an additional 10 business days when referred to a specialist team
  • up to 10 business days during peak periods (December to March).
Last updated: 28 August 2020

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You should only use this form to send feedback about the content on this webpage – we will not respond to other enquiries made through this form. If you have an enquiry or need help with something else such as your enrolment, course etc you can contact the Student Centre.

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