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Student contacts and enquiries

If you're a current student, this is how you can get in touch with us.

The Student Centre

Enrolment and handbook webinars
If you’re a new student, join our series of webinars that cover how to enrol and understanding your handbook. You'll also have the opportunity to ask questions. These one hour sessions run in June and July. Register online now.

Ask a question online

Call us

1800 SYD UNI (1800 793 864)

Outside Australia
+61 2 8627 1444

Mon - Fri, 9am - 5pm

In person

Make an appointment to meet face-to-face with one of our staff.

Studying overseas

Peer Advisers are available at the Student Centre to assist with your enquiries about studying overseas. They are current students who have completed an overseas program and can share their experience, and guide you throughout your initial planning.

If you have already been approved to complete a semester exchange program, please contact your Semester Exchange Adviser directly.

How can we help?

The Student Centre is here to help with any questions you may have during your studies.

We are your first point of contact for student lifecycle information including, timetabling, enrolment, study abroad and exchange, and more.

You can make an enquiry online, call or visit us in person. We aim to respond to your enquiries in a friendly, accurate and timely way. We can provide general advice, and if we can’t provide a resolution to your issue, we can refer you to the appropriate person or department within the University.

We can answer questions related to all aspects of the student lifecycle including:

  • Applying for a new course
  • Exams
  • Unit enrolment and timetabling
  • Graduation
  • Advice on credit for previous study
  • Getting a student card
  • Unit and course information
  • Fees and scholarships
  • Helping with navigating University systems

The Student Centre cannot assist with existing applications or requests. If you already logged an enquiry or application, please wait for the relevant department to provide a response via the application or ticket.

Student services and support hubs

The student services and support hubs are located across Darlington/Camperdown campuses. They're available throughout the Welcome period to help with questions you may have about the University and your studies. These hubs are staffed by peer advisors and support staff to help support your start to the academic year. You can also submit an enquiry online if you need assistance.

For information about the locations and opening times of the student services and support hubs, download the Sydney Uni app.

Submitted an enquiry online?

Once you’ve lodged your enquiry, you’ll receive an email confirmation with details of your enquiry and your unique enquiry number. We’ll then assess your enquiry and see if it’s something we can answer, or if it needs to be sent on to a specialist team.

You can log in to the portal at any time to view your ticket enquiries and see how they’re progressing (select ‘My Tickets’ and then ‘View all tickets’).

It’s important you don’t make a second ticket to ask about your existing enquiry, as this will slow down the process.

Response times

We aim to respond to you within the following timelines: 

  • up to 5 business days during non-peak period for enquiries that we don’t need to refer to a specialist team
  • an additional 10 business days when referred to a specialist team
  • up to 10 business days during peak periods (December to March).
Last updated: 28 June 2024

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You should only use this form to send feedback about the content on this webpage – we will not respond to other enquiries made through this form. If you have an enquiry or need help with something else such as your enrolment, course etc you can contact the Student Centre.