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Student contacts and enquiries

If you're a current student, this is how you can get in touch with us.

The Student Centre

Online

You can make an enquiry online.

Or check your open enquiries.

Call us

1800 SYD UNI (1800 793 864)

or +61 2 8627 1444 (outside Australia) 9am to 5pm, Monday to Friday.

In person

You can make an appointment to meet face-to-face with one of our staff.

Support over the break

The Student Centre will be closed on all public holidays and weekends but operating under our holiday hours of 7am-7pm on the following days:

Monday 12-22 December

Phone, online, in-person appointments

Friday 23 December -  6 January
(closed Wednesday 28 December)

Phone and online only

Monday 9-13 January

Phone, online, in-person appointments

Studying overseas

For enquiries about studying overseas or support as a Study Abroad student, make an appointment with a Sydney Abroad Peer Adviser.

How can we help?

The Student Centre is here to help with any questions you may have during your studies.

We are your first point of contact for student lifecycle information including, timetabling, enrolment, study abroad and exchange, and more.

You can make an enquiry online, access a webinar or call us. We aim to respond to your enquiries in a friendly, accurate and timely way. We can provide general advice, and if we can’t provide a resolution to your issue, we can refer you to the appropriate person or department within the University.

We can answer questions related to all aspects of the student lifecycle including:

  • Applying for a new course
  • Exams
  • Unit enrolment and timetabling
  • Graduation
  • Advice on credit for previous study
  • Getting a student card
  • Unit and course information
  • Fees and scholarships
  • Helping with navigating University systems

The Student Centre cannot assist with existing applications or requests. If you already logged an enquiry or application, please wait for the relevant department to provide a response via the application or ticket.

Submitted an enquiry online?

Once you’ve lodged your enquiry, you’ll receive an email confirmation with details of your enquiry and your unique enquiry number. We’ll then assess your enquiry and see if it’s something we can answer, or if it needs to be sent on to a specialist team.

You can log in to the portal at any time to view your ticket enquiries and see how they’re progressing (select ‘My Tickets’ and then ‘View all tickets’).

It’s important you don’t make a second ticket to ask about your existing enquiry, as this will slow down the process.

Response times

We aim to respond to you within the following timelines: 

  • up to 5 business days during non-peak period for enquiries that we don’t need to refer to a specialist team
  • an additional 10 business days when referred to a specialist team
  • up to 10 business days during peak periods (December to March).
Last updated: 25 November 2022

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You should only use this form to send feedback about the content on this webpage – we will not respond to other enquiries made through this form. If you have an enquiry or need help with something else such as your enrolment, course etc you can contact the Student Centre.

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