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Student contacts and enquiries

If you're a current student, this is how you can get in touch with us.

The Student Centre

Known issues affecting Sydney Timetable and Canvas

There are currently problems with Sydney Student affecting linked systems such as Canvas and Sydney Timetable – we appreciate your patience as we seek to resolve these issues. We apologise for any inconvenience caused.

Online

You can make an enquiry online.

Call us

1800 SYD UNI (1800 793 864)

or +61 2 8627 1444 (outside Australia) 9am to 5pm, Monday to Friday.

Join a webinar

Find out about our enrolment support webinars and register online.

How can we help?

The Student Centre is here to help with any questions you may have during your studies.

We are your first point of contact for student lifecycle information including, timetabling, enrolment, study abroad and exchange, and more.

You can make an enquiry online, access a webinar or call us. If you need in-person support, we can also make an appointment for you to meet face-to-face with one of our Student Centre staff. Please note, due to COVID-19 scheduled face-to-face appointments at the Student Centre will take place online for the length of the current Public Health Order between Friday 25 June to Friday 16 July. 

We aim to respond to your enquiries in a friendly, accurate and timely way. We can provide general advice, and if we can’t provide a resolution to your issue, we can refer you to the appropriate person or department within the University.

We can answer questions related to all aspects of the student lifecycle including:

  • Applying for a new course
  • Exams
  • Unit enrolment and timetabling
  • Graduation
  • Advice on credit for previous study
  • Getting a student card
  • Unit and course information
  • Letters, transcripts and testamurs
  • Fees and scholarships
  • Helping with navigating University systems

Submitted an enquiry online?

Once you’ve lodged your enquiry, you’ll receive an email confirmation with details of your enquiry and your unique enquiry number. We’ll then assess your enquiry and see if it’s something we can answer, or if it needs to be sent on to a specialist team.

You can log in to the portal at any time to view your ticket enquiries and see how they’re progressing (select ‘My Tickets’ and then ‘View all tickets’).

It’s important you don’t make a second ticket to ask about your existing enquiry, as this will slow down the process.

Response times

We aim to respond to you within the following timelines: 

  • up to 5 business days during non-peak period for enquiries that we don’t need to refer to a specialist team
  • an additional 10 business days when referred to a specialist team
  • up to 10 business days during peak periods (December to March).
Last updated: 20 July 2021

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You should only use this form to send feedback about the content on this webpage – we will not respond to other enquiries made through this form. If you have an enquiry or need help with something else such as your enrolment, course etc you can contact the Student Centre.

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