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If you're a current student, this is how you can get in touch with us.
Digital student cards are now available
All enrolled students now have the option to set up a digital student card. This works just like your physical student card (which will remain active) and can be used for University building access, SydPay, printing, library services and more. Follow the instructions on our new digital student cards website to download the app and start using your digital student card by tapping your iPhone, Apple Watch or other eligible Android device at readers across campus.
1800 SYD UNI (1800 793 864)
Outside Australia
+61 2 8627 1444
Mon - Fri, 9am - 5pm
Make an appointment to meet face-to-face with one of our staff.
The student services and support hubs are located across Darlington/Camperdown campuses. They're available throughout the Welcome period to help with questions you may have about the University and your studies. These hubs are staffed by peer advisors and support staff to help support your start to the academic year. You can also submit an enquiry online if you need assistance.
Location | Open day | Open time | Services |
---|---|---|---|
Jane Foss Russell Student Centre (G02) | Monday - Friday | 9 am - 5 pm | Student Centre, Student Computing, Student Life and Student Advising |
Fisher Library Learning Hub (F03) | Monday - Friday 22 July - 2 September |
9 am - 5 pm | Student Centre, Student Computing, Student Life and Student Advising |
Brennan McCallum Learning Hub (A18) | Monday - Friday 22 July - 2 September |
9 am - 5 pm | Student Centre, Faculty Services (FASS), FASS SAE and Student Advising |
Engineering Hub (J03) | Monday - Thursday 15 July - 8 August |
11 am - 3 pm | Student Centre, Faculty Services (Engineering), Curriculum and Student Life |
Carslaw West Learning Hub (F07) ID Card Distribution Centre |
Monday - Friday 8 July - 2 September |
9.30 am - 4.30 pm | All ID card services, student card collection (after your designated collection date) and general cards queries |
For information about the locations and opening times of the student services and support hubs, download the Sydney Uni app.
The Student Centre is here to help with any questions you may have during your studies.
We are your first point of contact for student lifecycle information including, timetabling, enrolment, study abroad and exchange, and more.
You can make an enquiry online, call or visit us in person. We aim to respond to your enquiries in a friendly, accurate and timely way. We can provide general advice, and if we can’t provide a resolution to your issue, we can refer you to the appropriate person or department within the University.
We can answer questions related to all aspects of the student lifecycle including:
The Student Centre cannot assist with existing applications or requests. If you already logged an enquiry or application, please wait for the relevant department to provide a response via the application or ticket.
Peer Advisers are available at the Student Centre to assist with your enquiries about studying overseas. They are current students who have completed an overseas program and can share their experience, and guide you throughout your initial planning.
If you have already been approved to complete a semester exchange program, please contact your Semester Exchange Adviser directly.
Once you’ve lodged your enquiry, you’ll receive an email confirmation with details of your enquiry and your unique enquiry number. We’ll then assess your enquiry and see if it’s something we can answer, or if it needs to be sent on to a specialist team.
You can log in to the portal at any time to view your ticket enquiries and see how they’re progressing (select ‘My Tickets’ and then ‘View all tickets’).
It’s important you don’t make a second ticket to ask about your existing enquiry, as this will slow down the process.
We aim to respond to you within the following timelines:
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