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Unit of study_

IBUS1102: Cross-Cultural Management

Critical to effective management in international and multicultural business environments is an understanding of cultural differences and how to manage those differences. This unit provides conceptual frameworks and evidence from practice that develops an understanding of the ways in which cultures differ, how these differences can impact management, and how cultural issues can limit organisational effectiveness. Strategies for managing and harnessing cultural differences are also evaluated. The subject matter is explored from an internal perspective as well as from an external perspective, looking at issues within the company as well as issues between the multinational company and its host environment. Major topics include the significance of culture in international management; the meaning and dimensions of culture; comparative international management styles; managing communication across cultures; global business ethics; cross-cultural negotiations; cross-cultural leadership and motivation; culture and consumer behaviour; and managing cross-cultural conflict.


Academic unit International Business
Unit code IBUS1102
Unit name Cross-Cultural Management
Session, year
Semester 1, 2020
Attendance mode Normal day
Location Camperdown/Darlington, Sydney
Credit points 6

Enrolment rules

Available to study abroad and exchange students


Teaching staff and contact details

Coordinator Connie C.S. Chan,
Type Description Weight Due Length
Final exam Final exam
Short answer questions
40% Formal exam period 1 hour
Outcomes assessed: LO1 LO6 LO5 LO4 LO3 LO2
In-semester test Mid-semester exam
Written exam
20% Mid-semester exam period 1300 words
Outcomes assessed: LO1 LO6 LO5 LO4 LO3 LO2
Participation Tutorial attendance and participation
10% Ongoing 1 hour
Outcomes assessed: LO1 LO6 LO5 LO4 LO3 LO2
Assignment Quizzes
Extended response and MCQ
10% Ongoing n/a
Outcomes assessed: LO1 LO6 LO5 LO4 LO3 LO2
Presentation group assignment Research project
Presentation, written task
20% Week 04 10 minutes
Outcomes assessed: LO1 LO2 LO3 LO4 LO5 LO6
group assignment = group assignment ?
  • Tutorial attendance and participation: Students are expected to come to class well-prepared to discuss assigned readings, lecture contents, and related concepts, and participate in exercises and case studies. Students will receive a final participation mark generated from the weighted average of ratings across all tutorials.
  • Research project: The project consists of an in-class presentation followed by questions from the tutor and peers and the submission of written work. Students will work in small groups to find examples of cultural dimensions as they appear in the real world, and will deliver a group presentation of examples to a group of peers in class.
  • Quizzes:  Two online quizzes will be assigned at short notice and must be completed in approximately 2 days in one attempt per quiz within seven minutes.
  • Mid-semester exam: This is a take-home exam, comprising reading materials and essay questions, and to be submitted via Turnitin. Students will be required to analyse the pertinent issues and apply cultural frameworks to the situations. Students will have approximately a week to complete the exam.
  • Final exam: The final exam is comprehensive and will cover all lectures, tutorial discussions, exercises/activities/cases, readings, and all the course material. This exam comprises short questions that require the candidate to draw on subject knowledge, critical thinking skills, overall understanding of culture and how it impacts business. 

Detailed information for each assessment can be found on Canvas.

Assessment criteria

The University awards common result grades, set out in the Coursework Policy 2014 (Schedule 1).

As a general guide, a high distinction indicates work of an exceptional standard, a distinction a very high standard, a credit a good standard, and a pass an acceptable standard.

Result name

Mark range


High distinction

85 - 100

Awarded when you demonstrate the learning outcomes for the unit at an exceptional standard, as defined by grade descriptors or exemplars outlined by your faculty or school. 


75 - 84

Awarded when you demonstrate the learning outcomes for the unit at a very high standard, as defined by grade descriptors or exemplars outlined by your faculty or school.


65 - 74

Awarded when you demonstrate the learning outcomes for the unit at a good standard, as defined by grade descriptors or exemplars outlined by your faculty or school.


50 - 64

Awarded when you demonstrate the learning outcomes for the unit at an acceptable standard, as defined by grade descriptors or exemplars outlined by your faculty or school. 


0 - 49

When you don’t meet the learning outcomes of the unit to a satisfactory standard.

For more information see

Late submission

In accordance with University policy, these penalties apply when written work is submitted after 11:59pm on the due date:

  • Deduction of 5% of the maximum mark for each calendar day after the due date.
  • After ten calendar days late, a mark of zero will be awarded.

Special consideration

If you experience short-term circumstances beyond your control, such as illness, injury or misadventure or if you have essential commitments which impact your preparation or performance in an assessment, you may be eligible for special consideration or special arrangements.

Academic integrity

The Current Student website provides information on academic honesty, academic dishonesty, and the resources available to all students.

The University expects students and staff to act ethically and honestly and will treat all allegations of academic dishonesty or plagiarism seriously.

We use similarity detection software to detect potential instances of plagiarism or other forms of academic dishonesty. If such matches indicate evidence of plagiarism or other forms of dishonesty, your teacher is required to report your work for further investigation.

WK Topic Learning activity Learning outcomes
Week 01 Introduction: the global context and management Lecture and tutorial (3 hr)  
Week 02 Measures and dimensions of culture Lecture and tutorial (3 hr)  
Week 03 Diversity and complexities: beyond national culture Lecture and tutorial (3 hr)  
Week 04 Cross-cultural communications Lecture and tutorial (3 hr)  
Week 05 Cross-cultural negotiations Lecture and tutorial (3 hr)  
Week 06 Motivation and leadership Lecture and tutorial (3 hr)  
Week 07 Multicultural teams and conflict management Lecture and tutorial (3 hr)  
Week 08 Decision-making and risk management Lecture and tutorial (3 hr)  
Week 09 Organisational environment, global organisations and change Lecture and tutorial (3 hr)  
Week 10 Global human resources management and expatriates Lecture and tutorial (3 hr)  
Week 11 Building cross-cultural competence Lecture and tutorial (3 hr)  
Week 12 Managing ethical conflicts across cultures Lecture and tutorial (3 hr)  
Week 13 Review and concluding insights Lecture and tutorial (3 hr)  

Attendance and class requirements

Lecture recordings: All lectures and seminars are recorded and will be available on Canvas for student use. Please note the Business School does not own the system and cannot guarantee that the system will operate or that every class will be recorded. Students are expected to attend and participate in all the classes. 

Study commitment

Typically, there is a minimum expectation of 1.5-2 hours of student effort per week per credit point for units of study offered over a full semester. For a 6 credit point unit, this equates to roughly 120-150 hours of student effort in total.

Required readings

All readings for this unit can be accessed through the Library eReserve, available on Canvas. Students may get a personal copy of the textbook:

  • Steers, RM; Nardon, L.; Sanchez-Runde C.J. (2019) Adapted by Ramanie Samaratunge, Subramaniam Ananthram, Di Fan, Ying Lu, Management Across Cultures: Australasian Edition. Cambridge University Press.

Learning outcomes are what students know, understand and are able to do on completion of a unit of study. They are aligned with the University’s graduate qualities and are assessed as part of the curriculum.

At the completion of this unit, you should be able to:

  • LO1. evaluate the impact of cultural differences on global business
  • LO2. understand how negotiations differ across cultures
  • LO3. communicate more effectively in different cultures
  • LO4. participate more effectively in multicultural team environments
  • LO5. anticipate ethical and institutional issues related to culture in the management of assets and people across borders
  • LO6. identify different cultural constraints that impact managerial decision making and conflict management across borders.

Graduate qualities

The graduate qualities are the qualities and skills that all University of Sydney graduates must demonstrate on successful completion of an award course. As a future Sydney graduate, the set of qualities have been designed to equip you for the contemporary world.

GQ1 Depth of disciplinary expertise

Deep disciplinary expertise is the ability to integrate and rigorously apply knowledge, understanding and skills of a recognised discipline defined by scholarly activity, as well as familiarity with evolving practice of the discipline.

GQ2 Critical thinking and problem solving

Critical thinking and problem solving are the questioning of ideas, evidence and assumptions in order to propose and evaluate hypotheses or alternative arguments before formulating a conclusion or a solution to an identified problem.

GQ3 Oral and written communication

Effective communication, in both oral and written form, is the clear exchange of meaning in a manner that is appropriate to audience and context.

GQ4 Information and digital literacy

Information and digital literacy is the ability to locate, interpret, evaluate, manage, adapt, integrate, create and convey information using appropriate resources, tools and strategies.

GQ5 Inventiveness

Generating novel ideas and solutions.

GQ6 Cultural competence

Cultural Competence is the ability to actively, ethically, respectfully, and successfully engage across and between cultures. In the Australian context, this includes and celebrates Aboriginal and Torres Strait Islander cultures, knowledge systems, and a mature understanding of contemporary issues.

GQ7 Interdisciplinary effectiveness

Interdisciplinary effectiveness is the integration and synthesis of multiple viewpoints and practices, working effectively across disciplinary boundaries.

GQ8 Integrated professional, ethical, and personal identity

An integrated professional, ethical and personal identity is understanding the interaction between one’s personal and professional selves in an ethical context.

GQ9 Influence

Engaging others in a process, idea or vision.

Outcome map

Learning outcomes Graduate qualities
Minor adjustments have been made to delivery of contents and class activities.


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