Outline

Overview

This unit of study focuses on the skills required to succeed in contemporary workplaces. It covers three essential topics: accounting and financial management, human resource management and marketing in the context of community and/or hospital pharmacy. Included are workshops that explore problem solving, decision making and leadership across both theoretical and practical applications. Material in each topic is relevant to students developing their professional skills and preparing for future management roles.

Unit details and rules

Academic unit	Pharmacy
Credit points	6
Prerequisites ?	PHAR3100 and PHAR3815 and PHAR3825 and PHAR3816 and PHAR3817 and PHAR3818 and PHAR3819 and PHAR3826 and PHAR3827 and PHAR3820
Corequisites ?	PHAR4823 and PHAR4100
Prohibitions ?	None
Assumed knowledge ?	None
Available to study abroad and exchange students	Yes

Teaching staff

Coordinator	Andrew Bartlett, andrew.bartlett@sydney.edu.au
Lecturer(s)	Andrew Bartlett, andrew.bartlett@sydney.edu.au
	Jocelyn Bussing, jocelyn.bussing@sydney.edu.au
	Stephen Hughes, stephen.hughes@sydney.edu.au
Tutor(s)	Joseph Keledjian, joseph.keledjian@sydney.edu.au

Assessment

The census date for this unit availability is 31 March 2025

Details
Criteria

Type	Description	Weight	Due	Length
Supervised exam ?	Final exam Short answer and MCQ	40%	Formal exam period	2 hours
Outcomes assessed:
Presentation	Elevator pitch Video Submission	15%	Week 05	10 minutes
Outcomes assessed:
Assignment	Business plan Part A - HR and Marketing and Finance Presentation and oral defence of plan During tutorial time	20%	Week 13	7-10 minutes
Outcomes assessed:
Assignment	Business plan Report - Part B Case Study Report Summarising Part A	15%	Week 13 Due date: 25 May 2025 at 23:59	7-8 pages
Outcomes assessed:
Participation	Tutorial participation, pre-work and post-work Pre/post work completion & professional participation in tutorial	10%	Weekly	13 compulsory activites
Outcomes assessed:
= hurdle task ? = group assignment ? = AI allowed ?

Assessment summary

Elevator pitch: In groups, students will brainstorm and research an area of need related to pharmacy, and come up with solutions to address that need. Students will then document the processes undertaken, refine the idea, outline their decision making process and submit their pitch in the Week 5. Following the presentation, students will complete a peer assessment on the contribution made by themselves and the other members of their team for this group work activity (formative).
Presentation and Case Study Report : In groups, students will construct a business plan outline incorporating elements of marketing, human resources and financial management. Part A ( Hr, Marketing and Finance) will be presentation during tutorial in week 13. The final business plan will be written up in a report that summarises Part A and focuses on implementation, financial budgets and viability submitted at the beginning of week 13. Students will then complete a peer-assessment on the contribution made by themselves and the other members of their team for this group work (summative).
Tutorial participation and pre-work: Students are expected to participate in class discussion and to have read all relevant text readings, as well as pre and post work across all tutorials. There will be 9 Tutorials, 3 seminars and 1 conference day.
Final exam: This examination will cover all content of the course based on lectures, tutorial material and readings, incorporating problem solving, leadership, finance, marketing and human resources. Students must obtain 50% or more to pass the Final Exam to pass this unit.
Supplementary Yr assessments: Students may be offered re-assessment of compulsory-to-pass assessments, in the RE1 and RE2 Exam periods at the end of the year, as described in the Final Year Rule. For more information see the details in the Canvas Year site.
Group Work: Peer assessment (relative performance factor) will be applied to moderate the groupwork marks. Students will take part in a formative peer assessment conducted in week 5, and a summative peer assessment in week 13. Peer assessment will be completed online to obtain a factor between 0-1, and will be according to an agreed set of criteria established by groups in session 1.
Repeating students: Exemption from components (tutorials, workshops etc) for students repeating PHAR4814 will not be granted.

AI tools permitted (Elavator pitch, Buisness Plan Part A and Part B, Tutorial participation, pre-work and post-work)

You are permitted to use automated writing tools and generative artificial intelligence (AI) to facilitate your learning and completion of this assignment. Please adhere to the following guidelines:

Do not enter confidential, personal, copyrighted or otherwise sensitive information into any AI tool.
Do not rely on the accuracy of outputs. You remain responsible for your work. This means you must independently verify and edit AI-generated content to ensure the integrity, accuracy, and suitability of the output.
If you use these tools, you must be aware of their limitations, biases, and propensity for fabrication.

Your final submitted work must be your own, original work. You must acknowledge any use of AI tools that have been used in the assessment, and any material that forms part of your submission, must be appropriately referenced. For guidance on how to reference and acknowledge the use of AI, please refer to the AI in Education Canvas site.

You are advised to keep copies of the prompts you provided and AI outputs as evidence of your research and writing process. This allows you to produce an accurate acknowledgement of AI use when you submit your work. This can be requested by the unit coordinator if there is any uncertainty about the originality of your work.

No use of AI tools (Final Exam)

The use of automated writing tools and generative artificial intelligence is prohibited in this assessment. You are not allowed to use AI or any other software to create information or answers, to alter your own original writing, or to generate or modify text from other sources. This includes translation software, editing/paraphrasing software and other generative artificial intelligence tools.

Unapproved use is considered a breach of the Academic Integrity Policy and may result in penalties, which can include a fail for the assessment.

Detailed information for each assessment can be found on Canvas.

Assessment criteria

The University awards common result grades, set out in the Coursework Policy(Schedule 1).

As a general guide, a high distinction indicates work of an exceptional standard, a distinction a very high standard, a credit a good standard, and a pass an acceptable standard.

Result name	Mark range	Description
High distinction	85 - 100	At HD level, a student demonstrates an aptitude for the subject and a well-developed understanding of the unit material. A ‘High Distinction’ reflects exceptional achievement and is awarded to students who demonstrate the ability to apply their subject knowledge and understanding to produce original solutions for novel or highly complex problems and/or comprehensive critical discussions of theoretical concepts.
Distinction	75 - 84	At DI level, a student demonstrates an aptitude for the subject and a well-developed understanding of the units material. A ‘Distinction’ reflects excellent achievement and is awarded to a student who demonstrates an ability to apply their subject knowledge and understanding of the subject to produce good solutions for challenging problems and/or a reasonably well-developed critical analysis of theoretical concepts.
Credit	65 - 74	At CR level, a student demonstrates a good command and knowledge of the unit material. A ‘Credit’ reflects solid achievement and is awarded to a student who has a broad general understanding of the units material and can solve routine problems and/ or identify and superficially discuss theoretical concepts.
Pass	50 - 64	At PS level, a student demonstrates proficiency in the material. A ‘Pass’ reflects satisfactory adequately referencing the original source of the work.
Fail	0 - 49	When you don’t meet the learning outcomes of the unit to a satisfactory standard.

For more information see guide to grades.

Use of generative artificial intelligence (AI) and automated writing tools

Except for supervised exams or in-semester tests, you may use generative AI and automated writing tools in assessments unless expressly prohibited by your unit coordinator.

For exams and in-semester tests, the use of AI and automated writing tools is not allowed unless expressly permitted in the assessment instructions.

The icons in the assessment table above indicate whether AI is allowed – whether full AI, or only some AI (the latter is referred to as “AI restricted”). If no icon is shown, AI use is not permitted at all for the task. Refer to Canvas for full instructions on assessment tasks for this unit.

Your final submission must be your own, original work. You must acknowledge any use of automated writing tools or generative AI, and any material generated that you include in your final submission must be properly referenced. You may be required to submit generative AI inputs and outputs that you used during your assessment process, or drafts of your original work. Inappropriate use of generative AI is considered a breach of the Academic Integrity Policy and penalties may apply.

The Current Students website provides information on artificial intelligence in assessments. For help on how to correctly acknowledge the use of AI, please refer to the  AI in Education Canvas site.

Late submission

In accordance with University policy, these penalties apply when written work is submitted after 11:59pm on the due date:

Deduction of 5% of the maximum mark for each calendar day after the due date.
After ten calendar days late, a mark of zero will be awarded.

This unit has an exception to the standard University policy or supplementary information has been provided by the unit coordinator. This information is displayed below:

Non submission of peer assessment will result in a factor of zero (0) being applied to the non-submitter’s groupwork mark

Academic integrity

The Current Student website provides information on academic integrity and the resources available to all students. The University expects students and staff to act ethically and honestly and will treat all allegations of academic integrity breaches seriously.

We use similarity detection software to detect potential instances of plagiarism or other forms of academic integrity breach. If such matches indicate evidence of plagiarism or other forms of academic integrity breaches, your teacher is required to report your work for further investigation.

Learning support

Simple extensions

If you encounter a problem submitting your work on time, you may be able to apply for an extension of five calendar days through a simple extension.  The application process will be different depending on the type of assessment and extensions cannot be granted for some assessment types like exams.

Special consideration

If exceptional circumstances mean you can’t complete an assessment, you need consideration for a longer period of time, or if you have essential commitments which impact your performance in an assessment, you may be eligible for special consideration or special arrangements.

Special consideration applications will not be affected by a simple extension application.

Using AI responsibly

Co-created with students, AI in Education includes lots of helpful examples of how students use generative AI tools to support their learning. It explains how generative AI works, the different tools available and how to use them responsibly and productively.

Support for students

The Support for Students Policy reflects the University’s commitment to supporting students in their academic journey and making the University safe for students. It is important that you read and understand this policy so that you are familiar with the range of support services available to you and understand how to engage with them.

The University uses email as its primary source of communication with students who need support under the Support for Students Policy. Make sure you check your University email regularly and respond to any communications received from the University.

Learning resources and detailed information about weekly assessment and learning activities can be accessed via Canvas. It is essential that you visit your unit of study Canvas site to ensure you are up to date with all of your tasks.

If you are having difficulties completing your studies, or are feeling unsure about your progress, we are here to help. You can access the support services offered by the University at any time:

Support and Services (including health and wellbeing services, financial support and learning support)
Course planning and administration
Meet with an Academic Adviser

Weekly schedule

WK	Topic	Learning activity
Week 03	Unit Introduction	Lecture (1 hr)
	Marketing 1	Independent study (1 hr)
	Problem solving and decision making	Workshop (3 hr)
Week 04	Marketing 2+3	Independent study (2 hr)
Week 04	Marketing 1 Tutorial	Tutorial (2 hr)
Week 05	Marketing 4	Independent study (2 hr)
Week 05	Marketing 2 Tutorial	Tutorial (2 hr)
Week 06	Human Resources 1	Independent study (2 hr)
Week 06	Seminar 1 - Marketing	Seminar (2.5 hr)
Week 07	Human Resources 2	Independent study (1 hr)
Week 07	Human Resources 1 Tutorial	Tutorial (2 hr)
Week 08	Human Resources 2 Tutorial	Tutorial (2 hr)
Week 09	Financial Management 1	Independent study (2 hr)
Week 09	Seminar 2 - Human resources	Seminar (2.5 hr)
Week 10	4th Year Conference Day	Seminar (8 hr)
	Financial Management 2	Independent study (2 hr)
	Finance 1 Tutorial	Tutorial (2 hr)
Week 11	Financial Management 3	Independent study (1 hr)
	Pharmacy Management - Legal	Independent study (1 hr)
	Finance 2 Tutorial	Tutorial (2 hr)
	Seminar 3 - Finance	Seminar (2.5 hr)
Week 12	Leadership	Independent study (1 hr)
Week 12	Finance 3 Tutorial	Tutorial (2 hr)
Week 13	Leadership Workshop	Workshop (2 hr)
Week 13	Flipped Class room - Revision Q & A	Lecture (1 hr)
Weekly	Learning independently including pre-work plus collaboration for reports and assignments	Independent study (68.5 hr)

Attendance and class requirements

Attendance: In accordance with the Bachelor of Pharmacy Course resolutions on Attendance Requirements, students must attend a minimum of 85% tutorials/ workshops (9 tutorials and 3 seminars) to satisfy attendance requirements for this unit of study. For more information see Canvas site.

If a tutorial/workshop is missed due to illness or misadventure, students are to submit a special consideration application along with supporting documentation.

Students arriving more than 10 minutes after the commencement of the workshop/tutorials will be marked as unprofessional, which is a component of the class participation and professionalism assessment. Students swapping a class without prior approval from the UoS co-ordinator will be marked as unprofessional.

Study commitment

Typically, there is a minimum expectation of 1.5-2 hours of student effort per week per credit point for units of study offered over a full semester. For a 6 credit point unit, this equates to roughly 120-150 hours of student effort in total.

Required readings

All readings for this unit can be accessed through the Reading List, available on Canvas.

Pharmacy Management 2015 Customised Text 3rd Edition: Pearson
Pharmacy Management, 5th Edition By David Zgarrick, Shane Desselle, Greg Alston and Leticia Moczygemba

Learning outcomes

Learning outcomes are what students know, understand and are able to do on completion of a unit of study. They are aligned with the University's graduate qualities and are assessed as part of the curriculum.

At the completion of this unit, you should be able to:

LO1. Understand the processes and apply techniques of decision making and apply the principles of problem solving and critical thinking.
LO2. Explain the benefits of effective leadership describe, the qualities of effective leaders and apply models of leadership to the pharmacy setting
LO3. Demonstrate and apply marketing principles including evaluation of strategies in a pharmacy setting
LO4. Identify the key elements of a marketing mix and demonstrate and apply the concept of relationship marketing in a pharmacy setting
LO5. Understand the key drivers of the Australian labour market and how they relate to community pharmacy
LO6. Understand the basic human resource requirements for a community pharmacy and demonstrate an understanding of recruitment, training, retention, performance management along with safe work practices.
LO7. Develop resume writing and interview skills
LO8. Understand the basic legal frameworks within which retail pharmacy operates.
LO9. Understand basic accounting terminology and tools and comprehend and analyse the metrics of a case study business and apply benchmarks to assess profitability
LO10. Plan and describe strategies to improve profit and cash flow in a pharmacy
LO11. Introduce and develop continuing education engagement and reflection skills for management of self and lifelong learning.

Graduate qualities

The graduate qualities are the qualities and skills that all University of Sydney graduates must demonstrate on successful completion of an award course. As a future Sydney graduate, the set of qualities have been designed to equip you for the contemporary world.

GQ1	Depth of disciplinary expertise Deep disciplinary expertise is the ability to integrate and rigorously apply knowledge, understanding and skills of a recognised discipline defined by scholarly activity, as well as familiarity with evolving practice of the discipline.
GQ2	Critical thinking and problem solving Critical thinking and problem solving are the questioning of ideas, evidence and assumptions in order to propose and evaluate hypotheses or alternative arguments before formulating a conclusion or a solution to an identified problem.
GQ3	Oral and written communication Effective communication, in both oral and written form, is the clear exchange of meaning in a manner that is appropriate to audience and context.
GQ4	Information and digital literacy Information and digital literacy is the ability to locate, interpret, evaluate, manage, adapt, integrate, create and convey information using appropriate resources, tools and strategies.
GQ5	Inventiveness Generating novel ideas and solutions.
GQ6	Cultural competence Cultural Competence is the ability to actively, ethically, respectfully, and successfully engage across and between cultures. In the Australian context, this includes and celebrates Aboriginal and Torres Strait Islander cultures, knowledge systems, and a mature understanding of contemporary issues.
GQ7	Interdisciplinary effectiveness Interdisciplinary effectiveness is the integration and synthesis of multiple viewpoints and practices, working effectively across disciplinary boundaries.
GQ8	Integrated professional, ethical, and personal identity An integrated professional, ethical and personal identity is understanding the interaction between one’s personal and professional selves in an ethical context.
GQ9	Influence Engaging others in a process, idea or vision.

Outcome map

Learning outcomes	Graduate qualities
Learning outcomes

Alignment with Competency standards

Outcomes	Competency standards
	Performance Outcomes Framework - Australian Pharmacy Council - On successful completion of an approved pharmacy degree program - 1.7. demonstrating awareness of appropriate change management principles and strategies 2.3.c. demonstrating appropriate teamwork behaviours 3.1.c. applying effective critical thinking, reasoning and problem-solving strategies to conceptualise problems, formulate a range of potential solutions, and support decision-making 3.1.d. making decisions which are tailored to the person’s individual circumstances, and reflect a balanced consideration of both the potential benefits and potential harms 4.10. demonstrating awareness of, and complying with appropriate policies, processes and protocols 4.3. demonstrating self-awareness and self-regulation of personal attributes, strengths and weaknesses which may affect professional performance and/or personal development 4.4. demonstrating awareness of the signs which indicate that a potential risk to public safety may exist if observed in another practitioner, and formulating appropriate responses including support, advice, assistance, referral or reporting where necessary 4.5. recognising situations likely to compromise performance and developing effective strategies to minimise their impact 4.6. evaluating personal health and wellbeing status, identifying situations where health or wellbeing may be challenged, and developing appropriate strategies and mechanisms to minimise their impact on personal and professional life 4.7. demonstrating effective leadership skills, including taking the initiative when appropriate, managing own roles, and understanding and accepting appropriate responsibility and accountability for organising, planning, prioritising, influencing and negotiating within a team context 4.9. promoting quality assurance and continuous quality improvement strategies through utilising skills in collaboration, critical thinking, curiosity and creativity
	Performance Outcomes Framework - Australian Pharmacy Council - On successful completion of an approved pharmacy degree program - 4.1. undertaking regular reflection as a means of enhancing learning and practice 4.2. demonstrating awareness of professional limitations and adopting appropriate strategies where necessary, including additional professional education and/or referral of patients to other health care professionals 4.3. demonstrating self-awareness and self-regulation of personal attributes, strengths and weaknesses which may affect professional performance and/or personal development 4.5. recognising situations likely to compromise performance and developing effective strategies to minimise their impact 4.7. demonstrating effective leadership skills, including taking the initiative when appropriate, managing own roles, and understanding and accepting appropriate responsibility and accountability for organising, planning, prioritising, influencing and negotiating within a team context
	Performance Outcomes Framework - Australian Pharmacy Council - On successful completion of an approved pharmacy degree program - 1.4.b. demonstrating awareness of the processes for maintaining contemporary familiarity with key legislative instruments 1.7. demonstrating awareness of appropriate change management principles and strategies 2.3.c. demonstrating appropriate teamwork behaviours 4.10. demonstrating awareness of, and complying with appropriate policies, processes and protocols 4.7. demonstrating effective leadership skills, including taking the initiative when appropriate, managing own roles, and understanding and accepting appropriate responsibility and accountability for organising, planning, prioritising, influencing and negotiating within a team context
	Performance Outcomes Framework - Australian Pharmacy Council - On successful completion of an approved pharmacy degree program - 4.10. demonstrating awareness of, and complying with appropriate policies, processes and protocols 4.11. demonstrating skills in the identification, assessment, monitoring, mitigation and management of risk

Responding to student feedback

This section outlines changes made to this unit following staff and student reviews.

We have introduced defence of the business plan as part of your in class presentation. AI may be used appropriately in this assessment, the defence is to ensure that all members of the group have gained sufficient understanding of the course content to demonstate competency

Disclaimer

Important: the University of Sydney regularly reviews units of study and reserves the right to change the units of study available annually. To stay up to date on available study options, including unit of study details and availability, refer to the relevant handbook.

To help you understand common terms that we use at the University, we offer an online glossary.

Current students

Overview

Overview

Unit details and rules

Teaching staff

Assessment

Assessment

Assessment summary

Assessment criteria

Use of generative artificial intelligence (AI) and automated writing tools

Late submission

Academic integrity

Learning support

Learning support

Simple extensions

Special consideration

Using AI responsibly

Support for students

Weekly schedule

Weekly schedule

Attendance and class requirements

Study commitment

Required readings

Learning outcomes

Learning outcomes

Graduate qualities

Outcome map

Alignment with Competency standards

Responding to student feedback

Responding to student feedback

Disclaimer

On this page

Useful links

PHAR4814: Pharmacy Management

Semester 1, 2025 [Normal day] - Camperdown/Darlington, Sydney

Overview

Overview

Unit details and rules

Teaching staff

Assessment

Assessment

Assessment summary

Assessment criteria

Use of generative artificial intelligence (AI) and automated writing tools

Late submission

Academic integrity

Learning support

Learning support

Simple extensions

Special consideration

Using AI responsibly

Support for students

Weekly schedule

Weekly schedule

Attendance and class requirements

Study commitment

Required readings

Learning outcomes

Learning outcomes

Graduate qualities

Outcome map

Alignment with Competency standards

Responding to student feedback

Responding to student feedback

Disclaimer

On this page

Useful links