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Agents
Roles and responsibilities
Our authorised education agents provide services to international students in Australia and overseas. They provide ethical advice to prospective students about our English programs and assist with important study decisions.
CET agents are appointed by the University's student recruitment team. As an authorised agent of the University of Sydney Centre for English Teaching (CET), it is important that you know your responsibilities and hold a current formal agreement with us.
As our representatives, CET expects the same professionalism to be upheld by agents when engaging with prospective students.
CET is required to comply with the ESOS Act 2000 National Code 2018 Standards. Details about the ESOS Act are available on the Australian Government ESOS Framework page.
This requires us to take immediate corrective and preventative action upon the becoming aware of an education agent being negligent, careless or incompetent or being engaged in false, misleading or unethical advertising and recruitment practices, including practices that could harm the integrity of Australian education and training.
As an authorised agent, you need to be familiar with your responsibilities in relation to counselling or advising prospective students.
Please review the agent agreement (pdf, 136KB) for agent obligations.
Under Australian Government legislation, it is necessary that all agent representatives hold a current formal agreement in order to recruit prospective students for CET.
Current authorised agents will be ranked according to their performance and will receive either a one or three-year agreement dependent upon ranking. Performance will be based on the following:
- student enrolments
- relationship with students (including quality of counselling and advice)
- relationship with CET
- understanding of the enrolment process and the Department of Home Affairs regulations (including sending completed applications and necessary documentation).
Once your agreement has expired, CET will send a new agreement via email which agents need to sign and return. Once this has been received a certificate of representation will be sent to you. If we do not receive the agreement, we will assume you no longer wish to represent CET.
All CET agents are asked to complete our agent training module. The password is provided to you during your induction. If you need assistance, please contact us at cet.international@sydney.edu.au.
CET only pays commission once the student has commenced their program. In order to claim commission, agents must send through an invoice to our Finance Team at cet.finance@sydney.edu.au.
A sample invoice (pdf, 56KB) is available to view.
