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Student Services Hubs

Help starts here

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The Student Services Hubs offer a range of in-person services to support your journey at the University of Sydney. Bringing together experts to help you navigate each stage of your enrolment and connect with peers to enhance your community.   

New and continuing students are welcome to walk into our hubs or book appointments between July 27 – August 31, 2026.

General student enquiries

The Student Centre is your first point of contact for student lifecycle information such as enrolment, timetables, applying for a new course, exams, graduations and more.  

Visit us: 

  • Jane Foss Russell Building (JFR), Fisher Library or Belinda Hutchinson Building 
    9 am - 5 pm, Monday - Friday.
  • Wilkinson Building (Student card services) 
    9 am - 4:30 pm, Monday - Friday.
     

Enrolment support

For specialised degree planning advice or changes to your enrolment such as degree progression, enrolment exception requests, course or stream transfers, or degree checks, the Enrolment Services team can ensure you’re enrolled in the right units.  

Visit us: 

  • Arts and Social Sciences 
    Fisher Library
    9 am - 5 pm, Monday – Friday
  • Engineering, Architecture Design and Planning, Law or Business students
    Belinda Hutchinson Building
    9 am - 5 pm, Monday – Friday 
  • Science, Medicine and Health students
    Jane Foss Russell Building 
    9 am - 5 pm, Monday – Friday. 

USI support 

A Unique Student Identifier (USI) is your personal education identifier issued by the Government. You need one to study in Australia, access your results and graduate. If you're having issues with your USI, book an appointment to speak with a staff member.

Online via Zoom.

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Timetables 

The Timetables team will be on hand to give you support in reviewing and adjusting your Semester 2 timetable and to answer any questions you may have. 

Visit us: 

  • Jane Foss Russell Building, Fisher Library or Belinda Hutchinson Building 
    9 am - 5 pm, Monday - Friday.

Student Success Advising

If you need help making informed decisions about your course such as understanding the options you have for unit selection, course transfers, majors and minors, course planning (including planning for study abroad), or where to seek further help to improve your academic performance, we have advisers who can support you. 

Visit us:

  • Jane Foss Russell Building, Fisher Library or Belinda Hutchinson Building 
    9 am - 5 pm, Monday – Friday. 

Support from fellow students

Our Peer Support Advisors (PSA) are current University of Sydney students studying a range of different degrees, from a variety of cultural and linguistic backgrounds. PSAs can provide support to build your community and navigate university life.  

Visit us:

  • Jane Foss Rusell Building or Fisher Library 
    10.30 am - 4 pm, Monday – Friday
  • Belinda Hutchinson Building 
    11 am - 3 pm, Monday – Friday. 

          

 

 

Help with your technology (ICT)

For any IT-related queries including Wi-Fi, computer and network issues, UniKey set up and Okta FastPass, the Information, Computers and Technology (ICT) team is here to help.  

Visit us:

  • Fisher Library or Jane Foss Russell Building 
    9 am - 5 pm, Monday – Friday
  • Jane Foss Russell Building 
    9 am - 5 pm, Monday – Friday (until 14 August). 

 

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Study abroad and exchange

Find out what’s on offer, the virtual and in-person programs available, the destinations the University has partnerships with, eligibility requirements and how to work out what option best suits you.

Visit us:

  • Jane Foss Russell Building 
    9 am - 5 pm, Tuesdays and Thursday. 

Library support

The library offers support staff in all Library and Technology spaces to support your use of learning resources.  

Visit us:  

  • Fisher Library 
    9 am - 5 pm, Monday – Friday.

Learning Hub

The Learning Hub is dedicated to building your academic skills and literacies by supporting you in academic language and learning, as well as mathematics and statistics. 

Visit us:

  • Fisher Library
    9 am - 5 pm, Monday – Friday.  

Contact us

If you're a current student, this is how you can get in touch with us

Title : Call us

Description : 1800 SYD UNI (1800 793 864)<br> or +61 2 8627 1444 outside Australia<br> <br> Mon, Wed & Fri: 9 am - 5 pm<br> Tue & Thu: 10 am - 5 pm

Link URL: tel:+61286271444

Icon: /content/dam/icons/approved-icons/phone.svg

Title : In person

Description : Make an appointment to meet face-to-face with one of our staff

Link URL: https://sydneyuni.service-now.com/sm?id=sc_cat_item&sys_id=01b3844ddb2e9910c5453632f3961900

Icon: /content/dam/icons/approved-icons/group-people.svg

Title : Find an answer

Description : Find answers in the knowledge base

Link URL: https://sydneyuni.service-now.com/sm?id=search&spa=1&q=student&disableAllSuggestions=false&disableSpellCheck=false&searchFilters=b23630c0db097d14c5453632f39619e2&facetFilters=%5B%22_kb_knowledge.kb_knowledge_base_s:FACET(Students)%22%5D

Icon: /content/dam/icons/approved-icons/books-shelf-one-row.svg

Title : Online enquiries

Description : Submit or check an open enquiry

Link URL: https://www.sydney.edu.au/students/ask-a-question.html

Icon: /content/dam/icons/approved-icons/laptop-enquire.svg

Last updated: 02 June 2026

Website feedback

Tell us if you’ve spotted a typo or something else wrong with this page. If you have an enquiry or need help with something else such as your enrolment, course etc you can contact the Student Centre.

Tell us if you’ve spotted a typo or something else wrong with this page. For any other enquiries please contact the Student Centre.

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