Related links
Student contacts and enquiries
If you're a current student, this is how you can get in touch with us.
- The Student Centre
- Student IT enquiries
The Student Centre
Ask a question online
- Find answers in the Knowledge base
- Submit or check an open enquiry.
Call us
1800 SYD UNI (1800 793 864)
Outside Australia
+61 2 8627 1444
Mon, Wed & Fri: 9 am - 5 pm
Tue & Thu: 10 am - 5 pm
In person
Make an appointment to meet face-to-face with one of our staff.
Access study-related support at refurbished Student Centre
The Student Centre on Level 3, Jane Foss Russell (JFR) Building has reopened following works to improve accessibility and student spaces.
The following services are available:
- All general study-related support (including timetables, exams, enrolment and fees)
- Student ID cards
- Testamur collection
- Calculator and dictionary approvals
- Academic transcripts
- Department of Foreign Affairs and Trade (DFAT) authentication.
JFR Student Centre opening hours:
- Monday, Wednesday and Friday, 9 am - 5 pm
- Tuesday and Thursday, 10 am – 5 pm.
Student Centre staff will also be available at Fisher Library (Level 3) for all general study-related support (including timetables, exams, enrolment and fees).
Fisher Library Student Centre opening hours:
- Monday, Wednesday and Friday, 9 am - 5 pm
- Tuesday and Thursday, 10 am – 5 pm.
How can we help?
The Student Centre is here to help with any questions you may have during your studies.
We are your first point of contact for student lifecycle information including, timetabling, enrolment, study abroad and exchange, and more.
You can make an enquiry online, call or visit us in person. We aim to respond to your enquiries in a friendly, accurate and timely way. We can provide general advice, and if we can’t provide a resolution to your issue, we can refer you to the appropriate person or department within the University.
We can answer questions related to all aspects of the student lifecycle including:
- Applying for a new course
- Exams
- Unit enrolment and timetabling
- Graduation
- Advice on credit for previous study
- Getting a student card
- Unit and course information
- Fees and scholarships
- Helping with navigating University systems
The Student Centre cannot assist with existing applications or requests. If you already logged an enquiry or application, please wait for the relevant department to provide a response via the application or ticket.
Studying overseas
Peer Advisers are available at the Student Centre to assist with your enquiries about studying overseas. They are current students who have completed an overseas program and can share their experience, and guide you throughout your initial planning. You can also submit the Study abroad and exchange form to request assistance.
If you have already been approved to complete a semester exchange program, please contact your Semester Exchange Adviser directly.
Submitted an enquiry online?
Once you’ve lodged your enquiry, you’ll receive an email confirmation with details of your enquiry and your unique enquiry number. We’ll then assess your enquiry and see if it’s something we can answer, or if it needs to be sent on to a specialist team.
You can log in to the portal at any time to view your ticket enquiries and see how they’re progressing (select ‘My Tickets’ and then ‘View all tickets’).
It’s important you don’t make a second ticket to ask about your existing enquiry, as this will slow down the process.
Response times
We aim to respond to you within the following timelines:
- up to 5 business days during non-peak period for enquiries that we don’t need to refer to a specialist team
- an additional 10 business days when referred to a specialist team
- up to 10 business days during peak periods (December to March).