Sit directly in front of the camera so that your face is in full view. Both eyes must be visible to the camera, so make sure your webcam is positioned correctly.
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What you need to know about end of semester exams
Preparing for your proctored online exam
The University is working closely with ProctorU to ensure exams are in line with our academic integrity standards so students can progress in their degrees with as minimal disruption as possible.
- The University has updated the Taking online exams site on Canvas, to make information and advice as clear and accessible as possible. Check the help centre section of the site if you run into trouble before, during, or after your exam.
- There is also information available on the Exams page on the Student website about how exam sessions are reviewed when there isn’t a live proctor.
- If you have technical problems or are unable to find a suitable location in which to take your exam, there are a limited number of on-campus (Camperdown) computer spaces that can be booked for timetabled exams. Please make sure you have explored all other options first as places are limited. Physical distancing will be adhered to in all on-campus spaces. Book to sit an exam on campus.
- If any problems arise at the start or during the proctored exam, you can use use the Live Chat feature in your ProctorU student account (select the ‘chat icon’ in the lower right corner of the screen) or call ProctorU on 1800 957 152 so that the problems can be addressed quickly.
- Make sure you sit a practice test ahead of time on the Taking online exams site so you can check your internet connection and identify issues before the real thing. Almost 90% of students completed a practice test in 2020, and most reported an easier experience when doing the real thing, so it’s worth not leaving until the last minute.
- The University has updated the conditions for applying for special consideration and special arrangements. If you encounter technical problems that prevent you from completing your exam, you can submit a student declaration with any available evidence. If an exam is scheduled between 10pm and 7am in your local time zone you may be eligible for a special arrangement.
- You may have noticed new sites have appeared in your Canvas dashboard this week. These sites will host the exam, the exam instructions, and list any materials permitted during the exam. It’s a good idea to read these instructions before your exams start and check in with your coordinator if anything is unclear. If you do encounter problems during an exam, you can refer to the instructions in the exam site.
Five tips for taking ProctorU exams
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If you’re using a Microsoft Surface, select the front facing camera before logging into ProctorU.
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Don’t wear headphones, either wired or unwired, unless they are a permitted resource for your exam. If you want to block out background noise, use foam earplugs.
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Make sure you show your student card or government-issued ID. Accepted forms of ID are: student card, passport, Australian driver licence or Australian proof of age card. Note that for Record+ exams this is the step immediately after you are asked to take a photo.
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If you experience technical difficulties that impact your process in the exam, submit a special consideration application immediately after the exam is completed. Make sure to attach any relevant supporting documentation.
Last updated: 9 June 2021
3 June 2020
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