When you receive your written report on the outcome of your assessment or investigation, we will include information about any right that you have to appeal the decision.
Appeals can be made where you believe there has been a failure in due process in the assessment or investigation of your complaint, as outlined in clause 15 of the Student Complaints Procedures.
'Due process' means making decisions according to published University, Academic Board and Faculty rules, policy, procedure and local provisions, as current at the time the decision was made or the action was performed.
It’s important to note that appeals can’t be made just because you disagree with the outcome – there needs to be a concern about the way the process was followed.
Options for further appeal include an external review with the National Student Ombudsman (NSO).
You need to submit your appeal within 20 working days of receiving your outcome of the complaint.
If you require longer than the 20 working days, you need to contact the Student Affairs Unit at sau.appeals@sydney.edu.au before the deadline to request an extension.
You need to provide a reason why you should be granted an extension to submit your appeal and include documents that support your request.
If your extension is approved, you will be provided written advice on the new deadline for your submission.
Depending on the nature of your complaint, you can also contact an external agency for relevant advice or assistance. Check their websites to understand what they can help with and their process.
