Contact the Student Centre

The Student Centre is the first point of contact for general enquiries and can assist with all aspects of your study journey including admission, fees, course information, scholarships, ID cards, transcripts and graduation matters.

The team can also escalate your query to a specialist team to assist, if needed.

Student organisations have professional and experienced caseworkers who can provide you with free, confidential and independent advice, advocacy and support.

• If you're an undergraduate student, contact the Students' Representative Council (SRC).
• If you're a postgraduate student, contact the Postgraduate Advocacy Service, provided by the Sydney University Postgraduate Representative Association (SUPRA).

The SRC and SUPRA caseworkers are very experienced in supporting students through the University's discipline, complaint and appeal processes, as well as University administration processes.

SRC and SUPRA also provide assistance and legal advice on a range of external concerns, such as Centrelink queries or tenancy matters.

Seek advice from the Student Affairs Unit (SAU)

If directly addressing a concern with those involved feels unsafe, inappropriate or has not resolved the issue, the Student Affairs Unit (SAU) can provide support and guidance to help you move forward.

They can discuss your particular circumstances with you, help you decide whether making a complaint is appropriate, and answer any questions you may have about the process.

You can call SAU's confidential helpline service on 1800 SYD HLP (1800 793 457) from 9 am to 5 pm, Monday to Friday.

If your report is not time-sensitive and you'd prefer to contact us first in writing, you can email us or request a call back by filling out our callback form.

Speak to the Safer Communities Office

The Safer Communities Office offers trauma informed case management, support and guidance for people affected by sexual harm, gender-based violence, domestic and family violence, bullying and harassment and issues relating to modern slavery. Their experienced team provides assistance, ongoing support, and practical advice to help you understand your options and connect with appropriate services.

Support is available Monday to Friday, 9 am to 5 pm (Sydney time). You can contact the team on +61 2 8627 6808 or via email at safer-communities.officer@sydney.edu.au to speak with a staff member or arrange an appointment.

Confidential appointments are offered in person, by phone, or via Zoom, and are accessible whether you are in Australia or overseas.