Skip to main content

Student responsibilities

University correspondence

You need to read all email and mail correspondence from the University and respond when required. If you don’t, you could jeopardise your enrolment, which may lead to financial and/or academic penalties.

If you receive official communication that you do not understand, please contact us as soon as possible so we can assist you.

Check your University student email account regularly

The University sends all official correspondence to your University student email account. It is important to check this regularly.

Your email address comes in the following format:

You can access your email through myUni or directly at the Office365 website.

Find more information about your University student email account, including how to redirect mail.

Keep your contact details up to date

Throughout the year we may send important information to your preferred postal correspondence address, so you need to keep these details up to date. If you have provided more than one address, make sure you nominate which one is your preferred address for correspondence.

All official correspondence will be sent to your University student email account. However, there are some situations where we may contact you at your personal email address if you haven’t taken action after we’ve tried to reach you at your University email address. This includes important correspondence about outstanding fees, scheduling exams or your graduation.

You should ensure your phone numbers are also current. We may use your mobile phone number in an emergency.

You can update your contact details online by logging in to Sydney Student (go to 'My details', then ‘Address & residency').

If you cannot update your address in Sydney Student, call or visit the Student Centre (you'll need to bring photo identification).

Student Centre



1800 SYD UNI (1800 793 864)
or +61 2 8627 1444 (outside Australia)

Find out more about how we can help

Last updated: 10 October 2023

Website feedback

Tell us if you’ve spotted a typo or something else wrong with this page.

Thank you

Your feedback has been sent.

Sorry there was a problem sending your feedback. Please try again

You should only use this form to send feedback about the content on this webpage – we will not respond to other enquiries made through this form. If you have an enquiry or need help with something else such as your enrolment, course etc you can contact the Student Centre.