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HIRAID® Nursing Framework
Improving the safety and quality of emergency nursing care
HIRAID® is the only validated framework designed to support emergency nurses in assessing and managing emergency department patients after triage. It combines all essential elements in delivery of safe, quality nursing care.
Why nurses need HIRAID®
The complexity, uncertainty and sometimes urgency surrounding Emergency nursing practice requires a structured approach.
When a patient first presents to the emergency department (ED), the triage nurse performs a brief assessment and allocates a triage category based on their clinical urgency.
Following triage, the allocated nurse must perform a more comprehensive assessment and commence nursing care. Previously there was no standardised validated structure to guide emergency nursing assessment and care post triage.
This has led unwarranted variation in nursing care, avoidable patient deterioration, poor pain management, poor nursing documentation, human suffering and patient dissatisfaction with emergency care.
HIRAID® addresses these issues by providing emergency nurses with an evidence-based structured approach to emergency nursing care post triage.
The framework improves:
- emergency nursing assessment,
- recognition and escalation of clinical deterioration,
- pain management,
- patient experience, and
- clinical handover.
HIRAID® was developed with experts, designed on research evidence and validated in both the simulated and clinical settings with 302 Emergency nurses in regional NSW.
The framework has been successfully piloted with nurses across rural, regional and metropolitan EDs, and is used routinely in Illawarra Shoalhaven and Southern NSW LHDs. The team has published 10 related publications in high impact scientific journals to date and currently supports one PhD candidate with a focus on implementation.
HIRAID® has also been awarded the Clinical Excellence and Patient Safety Award for safer, better emergency nursing care. It has been touted as: "A proven, up-scalable emergency nursing framework aimed at ensuring Emergency nurses have an evidence base to their initial assessment and management of patients who enter Emergency."
Watch the submission video here.
The HIRAID® process click to open larger version of the image.
History including Infection risk, Red flags, Assessment, Interventions, Diagnostics.
The framework encapsulates the cyclic nature of patient assessment, in which more than one element may be performed simultaneously. It also embraces the importance of reassessment and communication – vital components of emergency nursing.
- History (incl. Infection Risk): the process of collecting details about why the patient has presented and relevant background information about the patient. Infection Risk: nested within history, and refers to the patient’s risk of infection or suspected/confirmed communicable disease, including precautions required.
- Red Flags: historical or physiological indicators of urgency that identify potential or actual threat to life or limb, highlighting the need for timely escalation of care.
- Assessment: comprehensive physical examination, prioritised to ensure life threatening conditions are identified first, followed by focused assessment guided by the presenting problem.
- Interventions: the delivery of appropriate and prioritised interventions based on historical and physical assessment findings.
- Diagnostics: the ordering, performing and reviewing of further investigations including pathology and diagnostic imaging.
Other elements within the HIRAID® framework:
Reassess: The evaluation of care and monitoring of patient progress. Maintain a structured approach, repeat at appropriate intervals per condition of the patient.
Communicate: Verbal/non-verbal skills necessary to effectively communicate with patients, families and clinicians. Use structured approach for clinical handover; graded assertiveness to escalate if needed; accurate and comprehensive clinical documentation.
There are three significant outcomes associated with HIRAID® determined using robust data collection and analyses.
1. 50% reduction in patient deterioration associated with care delivered in the ED [27% to 13%].
This is despite 12,000 more ED presentations, a 6.3% higher admission rate and sicker patients in the HIRAID® intervention period.
Per the well validated Human Factors Classification Framework for patient safety the use of HIRAID® resulted in fewer treatment delays (28.28% vs 15.07%) and failure to escalate (20.20% vs 6.85%).
2. HIRAID® equivalent savings exceed the costs of implementation.
The estimated preliminary savings to ISLHD (through less deterioration) was $1,914,252 with a payback period of 75 days. Conservative projections estimated a net benefit of $1,813,760 pa by 2022-23, even when controlling for LOS, diagnosis and age.
3. Nursing documentation describing all essential assessment components increased from 5% to 80% in a random audit of 120 random paediatric and adult medical records for all presentation types.
In particular the quantity (completeness) and quality (completeness and linguistic correctness) of patient history and physical assessment per the validated D-Catch instrument.
“HIRAID is fantastic! The HIRAID approach ensures the key critical information is recorded in a concise and systematic way. This makes the task of reviewing a care episode much easier and builds in assurance clinical risks were known.”
Dr Peter Jordan, Clinical Program Director - Critical Care and Access, Eastern Health
Testimonials
"I wanted to provide positive feedback as an Emergency Medicine Physician on the quality of the Emergency Nursing team's performance post implementation of HIRAID in the Emergency Department of Westmead Hospital.
I have worked for approximately 20 years as an Emergency Medicine Staff Specialist at Westmead Hospital ED.
I believe that the implementation of the HIRAID framework has significantly improved the quality of the nursing team's assessment and management of patients in the ED."
"HIRAID provides all ED nurses with a standardised, structured assessment framework proven to improve patient care outcomes; HIRAID empowers our ED nurses to escalate patient deterioration and ensure we give our patients the best care we can. ICU has a framework, but HIRAID is Emergency Specific!"
“It’s wonderful to see the ED nursing team lead the successful implementation of the HIRAID framework across the emergency departments (ED. The results clearly reflect how this project has supported staff to perform more thorough and quality patient assessments which has supported and improved the patient experience.”
"HIRAID nursing notes make it easier to find relevant information from my nursing colleagues. The standardised structure encourages consistency of handover information, and this has improved clinical communication in our ED."