Open 24 hours a day, 7 days a week
Providing immediate emergency care to your pets

About our emergency and critical care service (ECC)

The University Veterinary Teaching Hospital Sydney operates an emergency and critical care service that is open 24 hours a day, 7 days a week.

We provide immediate evaluation and care for your pet, with no appointment or previous history with UVTHS. Our experienced veterinarian and nursing team provides excellent care for your pet at any time of the day or night.

What to do and what to expect?

  1. If you think your pet needs emergency assistance, call us. Our 24 hour vet team will assist you by phone before you make your way to our Sydney animal hospital with your pet.
  2. Make your way to the main entrance of our hospital and ring the bell. The car park and entrance are well lit. Doors are locked for security purposes after hours.
  3. All pets will be triaged by our experienced nursing staff upon arrival to determine the severity of their condition. Pets will be seen based on the severity of their condition and not the time of presentation. This is to ensure priority is given to the most serious conditions.
  4. An emergency vet and a final year vet student will examine your pet.
  5. Following examination, the veterinarian will determine what problems need to be addressed and will recommend necessary treatments and diagnostics to help your pet.
  6. If your pet is stable, it may be treated and sent home. If your pet is determined to require hospitalisation, then you will be provided with a full estimate of costs associated with the recommended course of action.
  7. Your veterinarian will receive an update via phone or email within 24 hours of your pet presenting to ECC.

What is a pet emergency?

Here are some of the commons reasons to bring your pet to emergency, but if you are uncertain if your pet needs to see emergency, please call our team.

  • Severe bleeding or continuous bleeding
  • Choking, difficulty breathing or change to breathing
  • Coughing up blood, or blood in urine
  • Pain with bowel movements or inability to go to the toilet
  • Severe vomiting or diarrhea
  • Suspected or know they have eaten something poisonous (e.g. chocolate, rat poison, slug/snail bait, grapes, raisins, sultanas, medication, etc)
  • Eye injury
  • Seizures, paralysis or shock
  • Obvious signs of pain or extreme anxiety
  • Heatstroke
  • Trauma or suspected trauma e.g. hit by car, fallen from height, etc
  • Acute head tilt
  • Unsteady walking
  • Unusual bloating


For bookings and enquiries (02) 9351 3437

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Directions to our hospital