Skip to main content

Frequently asked questions

Find answers to some of the most common questions we receive
Want to know how to update your details, get a copy of your academic transcript or continue to use the University libraries? Find out here.

We’re here to help. If you can’t find an answer you’re looking for below, please contact

Find out more about

When you graduate from the University of Sydney, you automatically become a member of our alumni community. To stay in touch, make sure your details are up to date.

Alumni email accounts are no longer supported or created, unless you opted in to keep your account prior to March 2021.

If you have an active alumni account and need help resetting your password, please contact or +61 2 9036 9222.

If you need assistance accessing files from your inactive alumni email account, please contact the ICT helpdesk on or +61 2 9351 2000 (Option 2).

Find information about ordering your transcripts, degree certificates or letters from the University on our academic records website.

Our records office can verify the qualifications of a former student or the authenticity of a document such as an academic transcript. Find out more about verifying documents.

Find everything you need to know about graduations, including tickets, dates, academic dress, graduating in absentia and overseas graduations.

For editorial and publication enquiries, visit the SAM website. To receive a copy, or to switch to a digital subscription, make sure your details are up to date.

If you have received a SAM addressed to someone no longer living at your residence, please email us at and reference the ID number above the address field.

The University no longer issues alumni cards. Please note your student ID number is your alumni ID number. To confirm your alumni ID number, email with the following details:

  • full name
  • date of birth
  • degree attained.

Visit the libraries website for information about alumni membership.

Find everything you need to know about admissions, courses and studying at the University of Sydney.

Find everything you need to know about applying for a scholarship or other support. You can also contact the Scholarships and Financial Support Service directly.

For enquiries about your tuition fees and course-related costs, including Higher Education Loan Programs (HELP), please email

For other fee enquiries, please email

Find out more about the careers services we provide, or for more information contact the Careers Centre directly.

For information about researching former University graduates, visit the University archives.

Contact us

Green glass panels of the Jane Foss Russell Building

For a full list of alumni and donor contacts visit