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Digital Health Human Factors Research

Improving the fit between health technology and its users
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We apply Human Factors (HF) methods and approaches to evaluate and optimise health technologies to support healthcare work and improve patient safety.

About us

The Digital Health Human Factors Research Group is a part of the University of Sydney Susan Wakil School of Nursing and Midwifery.

Our research seeks to understand and improve the interactions between users, health technologies and organisations using mixed-methods approaches. 

We have expertise in the design, implementation and evaluation of a range of technologies and systems, including:

  • Clinical decision support systems
  • Clinical information systems, including electronic health records and electronic medication management systems
  • Clinical, operational and quality improvement dashboards
  • Virtual care
  • Patient portals

New Centre of Research Excellence (CRE)

Professor Melissa Baysari and team were successful in securing $3M for a new National Health and Medical Research Council (NHMRC) Centre of Research Excellence (CRE), due to commence later this year.

The CRE in Human Factors and AI-enabled Clinical Decision Support aims to create a paradigm shift in the way AI-enabled CDS is designed, implemented, and evaluated, ensuring CDS systems are designed around the capabilities, limitations, needs and preferences of users.

Professor Baysari will lead a multi-disciplinary team of experts in Human Factors and Ergonomics, CDS and AI and take a systems thinking approach to maximise the benefits and minimise the risks of AI-enabled CDS.

The Centre will be run from 3 hubs: the University of Sydney, Macquarie University and the University of Sunshine Coast, and Professor Baysari’s fellow CIs from the University of Sydney include Professor Sarah Hilmer and Professor Tom Snelling.

Our research

  • Optimising clinical decision support to transform medication safety and reduce prescriber burden
  • Reducing inappropriate polypharmacy for older inpatients
  • Human factors and safety analysis methods in the design and redesign of electronic medication management systems
  • Evaluation of Real Time Prescription Monitoring in NSW
  • Evaluation and optimisation of Florence, a digital patient journey solution
  • Optimising virtual care technologies between general practice and residential aged care: a Human Factors approach
  • Optimising medicine handover after discharge
  • Assessing downtime preparedness and the impact of a downtime on medication safety and operational performance
  • Redesign of Antimicrobial Stewardship Programs in the Digital Era
  • Frailty Automated Screening Tool in Electronic health Records (FASTER)
  • AI-enabled clinical decision support to detect deterioration in hospital patients

 

 

  • Improving patient outcomes and reducing the hidden burden of chronic wounds: a digitally enabled Wound Model of Care (NHMRC Partnership Grant)
  • Delivering best-practice community care for low back pain through an effective national help line (NHMRC Partnership Grant)
  • The Get Healthy Coaching Service to reduce the burden of low back pain: effectiveness, cost effectiveness, and scalability (NHMRC Partnership Grant)
  • Evaluation and optimisation of Florence: An integrated, multi-component digital patient journey solution (Digital Health CRC Project)
  • Optimising medication information transfer following hospital discharge (MRFF)
  • Optimising virtual care technologies between general practice and residential aged care: A Human Factors approach (Medibank – RACGP Grant)
  • The General Practice and Residential Ages Care Study of Virtual Models (The Grace-VC study): Implementing safe, person-centred virtual care for residents (MRFF)
  • The general practice and residential aged care study of telehealth augmented holistic care –"The GRACE-Telehealth Study” (NHMRC Targeted call)
  • Redesign of Antimicrobial Stewardship Programs in the Digital Era across One Health (NHMRC CRE)
  • Improving care for older Australians through strategic Development of Frailty Monitoring Technology (MRFF)
  • Centre of Research Excellence in Human Factors and AI-enabled Clinical Decision Support (NHMRC CRE grant)
  • VALID-AI: Validation and Impact of AI for Deterioration (Digital Health CRC grant)

Our people

  • Professor Melissa Baysari: Research group leader
  • Dr Ann Carrigan: Senior research fellow
  • Ms Tamasha Jayawardena: Research assistant
  • Ms Julie Li: Research officer
  • Mr Agnivo Sengupta: Research officer
  • Dr Soumya Soumya: PhD candidate
  • Dr Emma Tay: PhD Candidate
  • Ms Selvana Awad: PhD Candidate
  • Ms Nicki Newton: PhD Candidate
  • Mr Timothy Yu: PhD Candidate


The Digital Health Human Factors Research Group regularly collaborates with industry partners, local health districts and government. Some of our partners include:

  • eHealth NSW
  • SDPR Implementation Authority
  • eHealth QLD
  • Sydney Local Health District
  • Northern Sydney Local Health District
  • Digital Health CRC
  • Murrumbidgee Local Health District
  • Alcidion
  • Queensland University of Technology
  • Macquarie University
  • Australian Commission on Safety and Quality in Health Care
  • St Vincent's Hospital, Sydney
  • South Australia Health
  • Sydney North Health Network
  • Sydney Children’s Hospital Network
  • Five Faces

Useful links

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Contact us

Mailing address
Level 8 West Wing
Susan Wakil Health Building (D18)
The University of Sydney
NSW, 2006