We recognise the challenges that travel restrictions caused for some students, who may have experienced:
Eligible students may apply for:
Students can apply for general bursaries if they are experiencing financial hardship at this time. A bursary is a type of scholarship awarded on the basis of financial need, designed to help cover essential living and study expenses. Bursaries cannot be used to fund overseas travel or tuition fees.
Domestic and international students may apply for interest free loans of up to $1,000 as financial assistance for personal matters, including payment of rent in private accommodation, purchase of food, loss of casual work income.
These loans are not related to, or provided for payment of, student tuition fees, repayment of loans for tuition fees, or other student ancillary fee charges.
The Australian Government has introduced a number of new support options and amendments to existing payments to support those struggling due to the impacts of COVID-19. If you are unsure whether you’re eligible for financial support, use the Payment and Services Finder.
Study NSW has launched an International Student Welfare Services Hub, with links to many organisations and community services providing support and helpful information for international students. Services include food support, mental health and wellbeing, charities and more.
Please note all available devices have currently been allocated. Should further laptops become available, the link below will be re-opened for expressions of interest.
A limited number of laptops and desktops are available for loan from the University for those students who need them in order to study remotely. Students should register their interest in the University of Sydney Device Borrowing Service. Expressions of interest are assessed on a daily basis and students will be contacted by the University’s ICT Department in order to arrange pick up.
If you’re feeling anxious or distressed, you can talk with one of the University counsellors from Counselling and Psychological Services (CAPS). Call +61 2 8627 8433 or +612 8627 8437 between 9am and 5pm (AEST) or complete the CAPS booking form to book a telecounselling appointment via phone or Zoom.
There are also a range of online resources available to students to support mental health, including:
If you’re in Australia, you can also contact the University of Sydney’s mental wellbeing support line 24/7 on 1300 474 065. Alternatively, within Australia these services deliver mental health support, too:
The Student Liaison Officers provide case management and support to students who have experienced incidents such as sexual assault, sexual harassment, domestic/family violence or bullying, harassment.
The team of peer support advisors are students who are trained in referring students to relevant information, University units and support services and can help students with a range of questions know where to go to find the right answers, in this time of distress and uncertainty. The peer support advisors can also help students remotely via Zoom sessions.
Students can contact our peer support advisors during the hours of 12noon-7pm (AEST).
Please complete this form and you will receive a response to your enquiry.
In partnership with the University’s preferred insurance provider Allianz Global Assistance, all international students who have purchased the Overseas Student Health Cover (OSHC) policy with Allianz on or after 1stApril 2019, are eligible to access Sonder, a health and wellbeing app. This is an on-demand safety and wellbeing app that offers:
To activate, download the app and create a new account using the email address from your OSHC policy.
To help students remotely, our student support services are available online.
Contact us for advice, assistance, a consultation, or other support in relation to these areas:
We've also provided additional funding for our student representative groups' legal support to resolve student visa and tenancy issues as a result of the travel restrictions.
University accommodation means student accommodation at the following locations:
Some conditions depend on what you choose to do with your study arrangements. See below for details:
If you are continuing your stay with us in any of our student accommodation we will look after you. Your safety and wellbeing are our priority. We have implemented daily cleaning of all common areas in our buildings and we will keep you up to date with Australian Government directives and what they mean for you. Please contact us at email@example.com if you have questions at any time.
If you have decided to leave your accommodation but wish to retain your room during semester 1 so that you can return any time, you can do so. Please email firstname.lastname@example.org to let us know that you intend to leave, or that you have left, so that we can ensure you are not charged rent during your absence.
The University will not levy rent or fees during the period your room is unoccupied, and the room will not be allocated to others until confirmation is received of deferral of your start date or suspension of your studies. Please contact the student accommodation team for further details on deadlines for cancelling or deferring accommodation bookings.
If you checked in to your accommodation prior to the flight restrictions, then returned to China and you have continued to pay rent while away, you will be offered a refund for the period you were unable to return to Australia due to flight restrictions which commenced on 1 February 2020.
You will pay rent from the time you check in to your University accommodation.
The University will not levy rent or fees during the period your room is unoccupied, and the room will not be allocated to others until confirmation of your withdrawal from your course is received.
Once confirmation of your withdrawal from your course is received, the room will be opened to the waiting list.
We have established a dedicated hotline to provide you with advice and support during this uncertain time. Note this hotline is available from 9am to 6pm all week (local time AEDT).
Students can also submit a query via the Coronavirus Enquiry form.
You can call the National Coronavirus Health Information Line on 1800 020 080.
An Australian government hotline has also been established to assist international students with questions or concerns relating to their study and novel coronavirus:
Last updated Friday 3 April