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Unit of study_

INFO4491: Services Science Management and Engineering

The service economy plays a dominant and growing role in economic growth and employment in most parts of the world. Increasingly, the improved productivity and competitive performance of firms and nations in services relies on innovative and effective design, engineering, and management of IT-centric services. This unit offers IT graduates and professionals an understanding of the role of IT-centric services in a social, economic and business context, as well as knowledge of the principles of their design, engineering and management in a service-oriented IT framework. Delivery of the unit is driven by a critical approach to the literature, live case studies presented by industry professionals and writing a Consultants' Report. Its learning outcomes are based on industry needs. Three modules address the range of topics in Services Science, Management and Engineering (SSME). 1. Service fundamentals context and strategy: the service economy and the nature of service systems; the role IT-centric services in a social, economic and business context; IT-centric services optimisation and innovation. 2. Designing and Engineering IT-centric services: service design; service oriented enterprise and IT architecture. 3. Sourcing, governing, and managing IT-centric services: outsourcing IT-centric services (including services in the cloud); IT-centric services governance and management (COBIT and ITIL; service level agreements. Critical analysis of articles and the persuasive use of evidence in writing are cornerstones of the unit. Students learn how to apply these skills in business consulting processes to a business case drawn from a recent consulting project at a large multinational organisation. The processes include:clarifying the client's situation and problems, researching evidence related to it, analysing the evidence, developing options for solving the problems, presenting recommendations persuasively to the client both orally and in a written Consultants' Report. These steps are scaffolded for the student, with formative assessment, and increasing levels of difficulty. Students need to be able to read, critically analyse, and report on an article or case study every three weeks. If you are not confident of your skills in these areas, you can enroll in the free courses provided by the University's Learning Centre in Academic Reading and Writing and Oral Communication Skills. Some of these courses are specifically designed for students with a non-English speaking background. Familiarity with using Library reference tools and the ability to locate scholarly resources in the Library's electronic databases is also necessary. See the Library's Research and information skills page for help with this

Code INFO4491
Academic unit Computer Science
Credit points 6
Enrolment in a thesis unit. INFO4001 or INFO4911 or INFO4991 or INFO4992 or AMME4111 or BMET4111 or CHNG4811 or CIVL4022 or ELEC4712 or COMP4103 or SOFT4103 or DATA4103 or ISYS4103

The learning outcomes for this unit will be available two weeks before the first day of teaching.

Unit outlines

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