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During 2021 we will continue to support students who need to study remotely due to the ongoing impacts of COVID-19 and travel restrictions. Make sure you check the location code when selecting a unit outline or choosing your units of study in Sydney Student. Find out more about what these codes mean. Both remote and on-campus locations have the same learning activities and assessments, however teaching staff may vary. More information about face-to-face teaching and assessment arrangements for each unit will be provided on Canvas.

Unit of study_

INFO5991: Services Science Management and Engineering

The service economy plays a dominant and growing role in economic growth and employment in most parts of the world. Increasingly, the improved productivity and competitive performance of firms and nations in services relies on innovative and effective design, engineering, and management of IT services. This unit offers IT graduates and professionals an understanding of the role of IT services in an organisational context, as well as knowledge of the principles of their design, engineering and management in a service-oriented IT framework Topics covered include the nature of services and the transformative role of IT in designing and deploying services; planning, designing, providing, acquiring and integrating IT services; and realising organisational value through efficient and effective IT service management and governance. The delivery of the unit is driven by a critical reading of the literature and live case studies presented by industry professionals. Its learning outcomes are based on industry needs.

Code INFO5991
Academic unit Computer Science
Credit points 6
Assumed knowledge:
INFO5990. Students are expected to have a degree in computer science, engineering, information technology, information systems or business.

At the completion of this unit, you should be able to:

  • LO1. Practice self-assessment and reflection of learning and professional capabilities
  • LO2. listen to others, give constructive feedback, practice peer review
  • LO3. Work collaboratively
  • LO4. Find, critically analyse, and synthesise evidence-based material relevant to IT services
  • LO5. report own analysis and synthesis in a persuasive analytical style suited to business and technical reporting, in oral and written form
  • LO6. Explain the role of IT services in creating organisational value
  • LO7. apply a service-oriented view of the use of IT by organisations
  • LO8. apply principles of IT governance and management to realising organisational goals and strategy efficiently and effectively

Unit outlines

Unit outlines will be available 2 weeks before the first day of teaching for the relevant session.