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Unit of study_

QBUS3340: Operations Management

This unit covers the fundamentals of operations management, an exciting area that has a profound effect on the productivity of both manufacturing and services. The techniques of operations management apply throughout the world to virtually all productive enterprises (i.e. offices, hospitals, restaurants, department stores and factories) - the production of goods and services requires operations management. The efficient production of goods and services requires the effective application of the concepts, tools, and techniques introduced in this unit. These include quality management, capacity planning, location and layout strategies, supply chain management and inventory control.

Code QBUS3340
Academic unit Business Analytics
Credit points 6
BUSS1020 or DATA1001 or ECMT1010 or ENVX1001 or ENVX1002 or STAT1021 or ((MATH1005 or MATH1015) and MATH1115) or 6 credit points of MATH units which must include MATH1905

At the completion of this unit, you should be able to:

  • LO1. employ the tools and techniques of operations management that are used to drive competitive advantage for the firm
  • LO2. apply the concepts of lean operations and total quality management to improve the effectiveness, efficiency and quality of business processes
  • LO3. use analytical methods such as forecasting, linear programming and statistical process control to optimise operational decision making
  • LO4. identify how inventory management models, scheduling strategies and supply chain management techniques are used to improve the operational performance of companies.