If your application for a release has been refused, you may be able to submit an appeal where you believe there has been a failure in due process, as outlined in clause 12 of the International Student Change of Provider Policy (pdf, 182KB).
‘Due process’ means making decisions according to published University, Academic Board and Faculty rules, policy, procedure and local provisions, as current at the time the decision was made. The University will not consider appeals based solely on the outcome of the release application.
You need to submit your appeal within 20 working days of receiving your outcome of the release application.
To prepare a release appeal, you will need to provide a written appeal letter summarising the alleged failure of due process, in addition to all relevant supporting documents. You can include documents such as medical certificates, relevant sections of University policy, forms or correspondence with the University.
To submit an appeal, you will need to log in and complete the Release decision appeals form.
You will need to upload a written appeal letter and any other relevant supporting documents with your application.
Your appeal will be considered by the Manager of the Student Affairs Unit. It will be assessed in accordance with the International Student Change of Provider Policy (pdf, 182KB). You will be notified of an outcome in approximately 20 working days. If this timeframe is not possible you will be advised of the reasons for delay and the projected timeframe for consideration of the appeal.
If you require longer than the 20 working days allowed to submit your appeal, you need to contact both the Student Affairs Unit at email@example.com and firstname.lastname@example.org before the original deadline to request an extension. You need to provide a reason why you should be granted an extension to submit your appeal and include documents that support your request. If your extension is approved, you will be provided written advice on the new deadline for your submission.
Options for further appeal include complaints to the NSW Ombudsman. The NSW Ombudsman can be contacted at Level 24, 508 George Street, Sydney 2000, by email at email@example.com, or by phone on 02 9286 1000.