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Innowell

A digital platform to help you seek and access the right resources and support at the right time to improve your physical and mental health.

What is Innowell?

Innowell is a platform designed to give you 24/7 on demand access to tools that assist in self-management of mental wellbeing and health, and provide information about how to seek help as needed. It can be accessed as both an app and website. Innowell has been designed by mental health experts, including Ian Hickie of the Brain and Mind Centre, with approaches and techniques that have been validated with research published in academic journals. You can find out more on the Innowell website.

Once you’ve completed a self-assessment, you’ll receive a personalised wellbeing plan that includes activities and content to help improve your mental and physical fitness, and meet your personal wellbeing goals. Find out more about Innowell on their FAQ’s page.

How to access Innowell

From 10 May 2022, you’ll receive an email from Innowell at your University email account. The email will have the subject line ‘Welcome to Innowell - Your mental health advantage’. If you have received two emails, use the most recent email link to register.

  1. Launch Innowell using the unique link in your email. This link will expire in 21 days. If you can’t find the email, check your spam folder. You can also register an account at individual.innowell.org by selecting 'Recover your account' and entering your University email address.
  2. Once you create a profile, you’ll be able to access Innowell using this generic link every time after that.
  3. Complete the self assessment which is completely anonymous (takes only five minutes). Your individual results are for your eyes only, unless you choose to share them with someone you trust.
  4. You’ll then receive a personalised wellbeing plan that includes content and activities backed by clinical research. You can also track your progress over time by retaking the self assessment whenever you like.

Innowell is a web platform and accessible world-wide, unless you are in a country where Australian websites are not accessible. If you are in China and require a VPN, find out more about setting up a VPN.

Innowell will be available to all students for a period of 1 year from May 2022 regardless of when you cease your studies.

Issues or support using the platform

You can contact Innowell at any time using the feedback form within the app (available from the side navigation menu on the left). You can also reach Innowell at support@innowell.org Their operating hours are Monday to Friday, 9am – 5pm (AEST).

You can also contact the University’s Wellbeing Services for feedback by emailing student.wellbeing@sydney.edu.au

If you would like to de-active your account, you can do this by going to the platform. You can also contact Innowell at support@innowell.org to request your account be closed.

Innowell and your privacy

The University has subscribed to the Innowell platform to provide you with access to its health and wellbeing services. Registering for Innowell is voluntary, however if you do not provide the personal information required for registration you will not be able to access the platform.

  • When you register, Innowell will collect personal information about you including your name, contact details, technical information such as IP address, and usage data. If you use Innowell to support your mental health and fitness, the platform will collect health and activity information from you.
  • If you consent, Innowell may collect information about you from third-parties such as support persons, medical practitioners or wearable fitness device providers.
  • Innowell will use your personal information to create your profile, enable you to access and use its service, offer you wellbeing strategies and advice, provide you with technical support, and to monitor the operation of the platform. If you consent, Innowell may also use your personal information in its research projects.
  • Innowell will only share aggregated, de-identified information with the University about user engagement and interaction with the platform. Innowell is a direct and personal service for members of the University community. Innowell will not share any of your personal or health information with the University. If you consent, Innowell may share your personal information with its study partners.
  • Innowell will not share your personal information with anyone else without your consent unless required to do so by law.
  • Innowell will store all personal information securely in Australia, and we will ensure your information is retained and disposed of it in accordance with applicable laws and our Recordkeeping Policy.

To learn more about how Innowell will handle your personal information and how you can access or correct it, please see the Innowell Privacy Policy.

For more information about how the University handles personal information, and how to access or correct it on our privacy webpage.

Student Centre

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1800 SYD UNI (1800 793 864)
or +61 2 8627 1444 (outside Australia)

Find out more about how we can help

Last updated: 28 June 2022

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